Manager, Communication & Operations

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence. 

The Impact You’ll Have 

The Manager, Communication & Operations plays an integral role in operational support for all properties. This individual is responsible for new property opening tasks and wind downs in addition to supporting the Operations Team. This individual will be an operations expert and skilled trainer, able to create and improve operational initiatives and deliver effective training across our Property Operations teams. They will support initiatives through creation and documentation of training materials and SOPs across the Operations organization and be an engaging facilitator of training and development content. The role will be responsible for keeping Placemakr Customer Experience standards top of mind while ensuring their operational support meets the needs of the business. The Manager, Communication & Operations will be an integral member of Placemakr’s Operations team to ensure all operations are during transitionary periods and on-going operations run smoothly and have clearly documented processes. They will also play an integral role in planning and facilitating both in person and virtual meetings with property teams. 

In this position, you must be detailed oriented and a strong planner, as you will be expected to manage your time to effectively provide in-person operational support to properties while supporting ongoing projects and initiatives. As a leader providing operational support to our property and non-property teams in various situations, you will be expected to manage competing priorities effectively, demonstrate exceptional people and team leadership skills, and consistently Own It, Make It Better and Treat People Right. 

What You'll Do

• Travel up to 80%of the time to serve as boots on the ground support for various projects. 
• Execute day-to-day operational tasks related to operations initiatives for properties. 
• Demonstrate Placemakr property leadership qualities by consistently training, motivating and recognizing team members while driving accountability, consistency, and a culture of high achievement. 
• Facilitate training for property team members and support the operations team.
• Execute on and support development of SOPs across all properties. 
• Communicate effectively and frequently with on-site and off-site partners across the organization to ensure flawless execution on all projects. 
• Utilize operational tools and reporting including but not limited to LMS, project management tools, Hubspot, Sharepoint, PowerBI, power point to effectively manage operations and deliver effective communication 
• Additional duties and responsibilities, as assigned 

What It Takes

• Bachelor’s degree in business administration, Management, Communications, Hospitality or similar field, or commensurate experience in lieu of a degree 
• 5+ years of relevant professional experience in hospitality, retail, operations, or project management required 
• 5+ years of leadership experience required 
• Previous experience effectively utilizing project management and/or operational tools to organize project plans, review data and drive results (including LMS, CRM and/or Project Management software) required 
• Previous experience with Microsoft Suite (SharePoint, Excel, PowerPoint, etc.) 
• Excellent verbal and written communication skills that allow you to clearly and effectively communicate goals, issues, solutions, and wins to various levels of internal and external stakeholders.
• Strong people leadership skills and can hire, train, cultivate, develop, and lead a team in alignment with Placemakr standards and community norms.
• Unmatched interpersonal skills and can work well with leaders and team members throughout the company to execute on projects, processes and standardization 
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support. 
• Demonstrated experience effectively resolving problems with a high-level of autonomy. You identify issues before they arise, escalate appropriately and resolve them in a timely manner. 
• Demonstrated experience with execution and documentation of processes and regularly sharing status updates effectively 
• Ability to be self-motivated and thrive in a fast-paced, rapidly changing environment
• You embody our Community Norms. You Own It. You Make It Better. You Treat People Right.

Competitive Pay and Generous Stock Options

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program 

Unlimited PTO to allow time for you to recharge

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. 

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!