Manager, Employee Technology

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At Blackline, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Manager, Employee Technology is responsible for overseeing BlackLine's global Service Desk operations and managing employee technology systems. The manager will oversee Service Desk staff, measure KPIs and conduct performance & customer satisfaction reporting. In addition to overseeing Service Desk Operations, the manager will own systems, hardware, processes and software related to end users, asset management, and the employee lifecycle. The manager will work closely with the Systems & Infrastructure team for implementation of such systems and then handle operational management for such systems.
You'll Get To:

• Develop, implement, execute, and track effectiveness of corporate IT processes.
• Define, track, and report on KPIs, measuring team & individual performance
• Own a program to receive qualitative feedback regarding satisfaction and services
• Supervise personnel and oversee staffing for the Service Desk function
• Manage daily IT functions; allocate tasks and tickets to IT resources.
• Maintain IT hardware and services, including Internet, remote access, telephony, messaging and conferencing, wired and wireless networks, printers and conference rooms.
• Partner with business units to understand employee technology needs
• Partner with systems & infrastructure on evaluation, selection, and deployment for key employee technology systems
• In conjunction with IT Management develop tactical and strategic plans
• Implement policies & procedures for operational management of employee technology systems
• Manage corporate servers, workstations, laptops, software, and end-user applications including installation, patching/updating, packaging/provisioning, and on-going user support.
• Develop service transition plans to migrate services from the systems & infrastructure team to the employee technology
• Foster service-oriented culture within the team; provide leadership and mentoring to team members.
• Provide IT support to local and remote end-users.
• Perform other duties as assigned.

What You'll Bring:

• 10+ years of working in a corporate IT environment, including infrastructure build-outs, hardware/software maintenance and licensing, telephony, and facilities management.
• 5+ years managing systems & infrastructure
• 2+ years managing personnel
• Experience developing & implementing policies, processes, & procedures
• Experience creating roadmaps & strategic plans
• Experience managing local and remote end-users and thorough knowledge of related tools and processes.

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Salary Range:
USD $119,000.00 - USD $169,300.00
Pay Transparency Statement:
Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.