Manager of Oracle Application Support

At NAVISITE - Part of Accenture, celebrating our employees and investing in their well-being and development is not just a priority or an initiative - it's woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team's commitment and achievements, both inside and outside the office. It's that theme that has driven a host of programs at Navisite - it's who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal - creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

Job Summary: We are seeking a highly skilled and experienced individual to lead our team of Oracle Applications support professionals. The ideal candidate will have a strong background in Oracle Applications, excellent leadership skills, and a proven track record of managing support teams to deliver exceptional service. 

Key Responsibilities: 

Team Leadership: Lead, mentor, and manage a team of Oracle Applications Support Consultants, ensuring high performance and professional development. 

Support Management: Oversee the day-to-day operations of the Oracle Applications support team, ensuring timely and effective resolution of issues. 

Service Delivery: Ensure the delivery of high-quality support services to meet or exceed SLAs and customer expectations. 

Incident Management: Manage and prioritize support incidents, ensuring prompt resolution and effective communication with stakeholders. 

Process Improvement:Identify and implement process improvements to enhance the efficiency and effectiveness of the support team. 

Stakeholder Collaboration: Collaborate with internal and external stakeholders to understand their needs and ensure the support team is aligned with business objectives. 

Reporting: Generate and analyze support metrics and reports to track performance and identify areas for improvement. 

Training and Development: Develop and deliver training programs to enhance the skills and knowledge of the support team. 

Qualifications: 

Education:Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: Minimum of 7 years of experience in Oracle Applications support, with at least 3 years in a lead role. 

Technical Skills: In-depth knowledge of Oracle Applications (e.g., Oracle E-Business Suite, Oracle Cloud Applications) and related technologies. 

Leadership Skills: Strong leadership and team management skills, with the ability to motivate and inspire a team. 

Problem-Solving: Excellent problem-solving and analytical skills, with the ability to handle complex technical issues. 

Communication:Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. 

Project Management: Experience with project management methodologies and tools. 

Certifications: Relevant Oracle certifications are a plus. 

NAVISITE - Part of Accenture, is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.

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