Manager of Systems, Enterprise Applications

Manager of Systems, Enterprise Applications

What will you do?

• responsible for overseeing the day-to-day operations, implementation, and optimization of the CRM system (Salesforce, Gong Outreach, and other platforms) across various departments such as Sales, Marketing, Customer Service, and IT.
• A deep understanding of CRM functionality, and the ability to collaborate with cross-functional teams to ensure the CRM platform is aligned with business goals.
• Oversee the configuration, customization, and maintenance of the CRM system, ensuring it supports the evolving needs of the business.
• Manage CRM integrations with other enterprise applications (e.g., Marketing Automation, Subskribe to ensure seamless data flow and processes.
• Conduct regular system audits, data validation, and updates to ensure the CRM platform remains efficient, secure, and scalable.
• Lead user access management, ensuring proper permissions, roles, and profiles are in place to maintain data security and integrity.
• Act as a point of contact for troubleshooting and resolving CRM-related issues.
• Ensure data quality and accuracy by implementing data governance practices.
• Lead the implementation of CRM-related projects, such as new feature rollouts, upgrades, and integrations, ensuring that projects are completed on time, within scope, and on budget.
• Provide support for CRM system upgrades, new releases, and user acceptance testing (UAT).

Who you are:

• 5+ years of experience in CRM management, enterprise applications, or related roles.
• SFDC Certified
• Experience in managing CRM integrations with other enterprise applications (e.g., Marketing Automation, Service Desk tools).
• Proficient in CRM configuration, customization, and administration.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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