Manager, Website Deliveries

Be essential at Cars Commerce Canada

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire & D2C Media, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.

But don’t take our word for it. Awarded the 2024 Best Places to Work by Built In, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

ABOUT THIS ROLE:

The Website Delivery Manager plays a crucial role in ensuring the successful creation and delivery of websites that align with the objectives of the automotive industry. Their responsibilities encompass various aspects, from defining the initial delivery scopes and objectives to keeping compliant with the evolving OEM requirements and design procedures. The Manager also guides the team of agents, delegating tasks, setting priorities, and monitoring progress to ensure that website orders are completed on time and meet the specified criteria. They also need to liaise with other teams to generate the best customer experience while protecting productivity and timelines.

Effective communication, problem-solving, and leadership skills are essential to this role in order to guarantee the team's efficiency and the successful delivery of high-quality automotive websites. Moreover, they foster a collaborative and innovative work environment, staying updated with industry trends and technological advancements to ensure website designs remain competitive and appealing to customers.

Main Responsibilities:

• Cultivate a profound comprehension of OEM programs, policies, and procedures.
• Thoroughly review and ensure adherence to OEM specifications and design guidelines.
• Methodically document departmental procedures and processes related to website deliveries.
• Maintain meticulous and well-organized records of website delivery-related activities and documentation.
• Conduct frequent audits and assessments to ensure compliance and pinpoint areas for enhancement.
• Collaborate closely with stakeholders, including product owners, designers, developers and dealerships.
• Efficiently delegate tasks and responsibilities to team members, establish clear priorities and oversee progress and deadlines.
• Monitor the team's progress to ensure the timely completion of website orders.
• Foster a culture of collaboration and innovation within the team.
• Provide guidance and support to team members in problem-solving.
• Conduct regular performance evaluations and offer constructive feedback.
• Maintain transparent and effective communication channels among team members.
• Address any challenges or issues that may arise during website creation or timeline execution.
• Contribute to the organization's website delivery and continuous efforts to promote high customer satisfaction.
• Keep abreast of industry trends and technological advancements.

ABOUT YOU: 

• Experience: Minimum 5 years experience in Technology or Customer Service with 2 years in a management position
• Languages: French & English proficiency in both oral and writing.
• Communication: The ability to convey ideas clearly and effectively verbally and in writing.
• Teamwork: Collaborative and willing to work harmoniously with colleagues to achieve common goals.
• Adaptability: Quick to learn new concepts and adapt to changing work environments.
• Problem-Solving: Capable of analyzing situations and finding practical solutions.
• Attention to Detail: Diligent and thorough in tasks to minimize errors.
• Time Management: Efficiently prioritize and complete tasks within deadlines.
• Customer Service: A commitment to providing excellent service and addressing customer needs.
• Computer Proficiency: Familiarity with essential computer software and tools.
• Dependability: Reliable and punctual when fulfilling job responsibilities.
• Initiative: Willingness to take the lead and seek opportunities to contribute proactively.
• Multitasking: Capable of handling multiple tasks simultaneously while maintaining quality work.
• Strong Work Ethic: Committed to putting in the effort required to achieve results.

Preferred: 

• Experience in the Automotive industry a plus
• Knowledge: HTML, CSS and/or Graphic Design is a plus

Our Comprehensive Benefits Package includes:

Medical, Paramedical & Dental Healthcare PlansNew Hire Stipend for Home Office Set-UpGenerous PTOPaid holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-SY #LI-Remote 

Our Comprehensive Benefits Package includes:

• Medical, Paramedical & Dental Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Paid holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.