Observability Specialist

Company Description

We're Hiflylabs, a vibrant team of 250+ data and tech enthusiasts based in Budapest. From data engineering to data science, artificial intelligence and application development, we work on a wide range of projects around the world.

Over a Decade of Mastery:

For twelve years, Hiflyers have been reshaping industries through Data Warehousing, Business Intelligence, and Data Analytics. From consulting to operations, we offer tailored, hands-on solutions to complex business problems, helping our clients grow.

Our Commitment:

At Hiflylabs, we're not just about projects; we're about people. We believe that our people are our most valuable assets, and we are committed to nurturing their personal and professional development through our unique mentoring system.

Check out our Website, LinkedIn page and YouTube channel to get an insight into who we are and how we work!

Job Description

Responsibilities

• Design, develop, and implement observability solutions, with a strong focus on monitoring, logging, and event management.
• Work closely with partners and internal teams to improve IT processes and service monitoring capabilities.
• Define and track key observability metrics and KPIs to assess system performance and efficiency.
• Leverage tools like Dynatrace or other monitoring platforms to provide real-time insights and analytics.
• Provide guidance on best practices in observability and proactive incident prevention.
• Prepare reports and dashboards that offer actionable insights for IT and business stakeholders.
• Ensure alignment of observability strategies with ITIL standards and organizational objectives.

Qualifications

Requirements

• Minimum of 4 years of experience in IT service management and monitoring roles.
• Native Hungarian proficiency.
• Professional English proficiency, both written and spoken.
• Proven expertise in observability, monitoring, and event management practices.
• Hands-on experience with Dynatrace or similar observability platforms.
• Strong understanding of enterprise IT architectures and operational workflows.
• ITIL 3 or 4 Foundation certification is a plus.
• Familiarity with OpenTelemetry and Prometheus is an advantage.

Personal traits

• Process-oriented mindset with a strong focus on IT service improvement.
• Ability to translate complex technical concepts into clear, actionable insights.
• Excellent communication skills, capable of engaging both technical and business stakeholders.
• Strong problem-solving skills and a proactive approach to IT operations challenges.

Additional Information

“Data-driven digitalization, human-centered culture”

At Hiflylabs, we strive to create a work environment that is both challenging and supportive, allowing our employees to grow and excel with our company. We believe that our people are our most valuable assets, and we are committed to invest in their personal and professional development through our mentoring system.

• International projects, diverse challenges – Through Hiflylabs’ global nature you can work with clients and partners from all over the world. Are you ready for projects in New York, the Netherlands, Sweden, or Scotland?
• Advanced technologies - While immersing yourself in mind-blowing projects and tasks, you’ll discover cutting-edge tools & technologies.
• Empowerment - Trust is a cornerstone of our culture. We'll hold your hand if you need it, but give you space if you’d like to push your limits. Don't lose sight of the goal, the rest is up to you. 
• Flexible ways of working – We love our location on Bartók Béla Road which is not only an office but also a community space. However, we respect our people to do their work when and how it works best. 
• Balanced life - We love what we do and aim to work together with others who do their work with love. At the same time, we highly value fresh minds, for which we think a healthy work/life balance is essential! Forget about pointless meetings and unnecessary administration.
• Mentoring from your first day – Continuous support is not just a set of fancy words we throw around here; your mentor follows you throughout your career path.
• Learning & Development opportunities - If you want to keep learning and improving, we are on to a great track! We look forward to helping you unlock your potential.
• Supportive corporate culture - In addition to our professional success, we are proud of the social cohesion that is based on comradery, mutual support, and respect and is constantly nurtured in the company.
• Lots of fun – The Hiflylabs’ community is made up of more than 250+ open-minded people from different backgrounds but with shared values. We have a lot of fun together, we’ve already booked your place for the next wine tasting, FIFA & foosball tournament.