Observability Team Lead

Salary: USD $83,800 - $171,400 / Year

Your opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.

Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.

Information Technology Operations (ITO) is seeking a Team Lead with a demonstrable record of success leading teams in a functional capacity. The ITO teams manage risk to the firm by monitoring the real-time health of software applications running on thousands of servers across a complicated network environment in multiple physical locations.

This role is a lead position over a newly created Observability team who will monitor Schwab systems in order to detect incidents before they happen. This shift covers the hours of 7:00 AM ET - 3:30 PM ET Mon - Fri. however, the team covers 24x7 weekdays, weekends and Holidays. There will be some out of shift work required.

What you have

- Bachelor's degree in computer science or 6+ years equivalent in work experience
- 4+ years leading teams in a team lead capacity
- 4+ years working with observability platforms, monitoring enterprise architecture and application-level system health.
- 4+ years of experience deploying observability solutions, building and designing visualizations to quickly understand operational views of the telemetry data
- Experience with ITSM solutions (Helix preferred) for incident management process alignment
- Experience developing and providing requirements for operational visualizations
- Adaptability with a shifting work schedule
- Contribution to the restoration of incidents in the interest of finding the quickest possible restoration time

Preferred Qualifications:

- Experience with negotiation to assure team needs are prioritized against other business unit needs
- Experience with setting productivity metrics
- Ability to create a positive work environment, utilizing positive-reinforcement for employee guidance
- Adaptability to an ever-changing technology environment
- Experience with monitoring/alerting applications, specifically ThousandEyes, Grafana, AppDynamics, Splunk and MoogSoft

What's in it for you

At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance