Onboarding Consultant

Superside is looking for an Onboarding Consultant, for the Onboarding Services team to guide customers through the initial stages of their journey with Superside.

As such, you’ll tailor the onboarding process to our customers’ needs, ensuring their successful integration into our creative ecosystem, and helping strengthen our partnerships with them. Customers will range from up-and-coming start-ups to well established brands and companies likeMeta, Amazon, Red Bull & Google.

Reporting to the Onboarding Services Team Leader, success in this role will be measured by your ability to serve as a trusted advisor to both the customer and internal account teams, facilitating a seamless onboarding experience and fostering strong, lasting relationships.

What You'll Do

• Serve as the primary point of contact and trusted advisor throughout the customer's onboarding journey, offering expert guidance and support
• Tailor the onboarding process to the customer 's needs, objectives, and size, ensuring their successful integration into our platform and processes
• Promptly address and resolve customer concerns or issues, working closely with the account team to overcome any onboarding-related challenges
• Monitor customer satisfaction and progress during the onboarding period, providing regular reports and updates to management and stakeholders
• Deliver comprehensive training on Superside's platform, processes, and best practices, ensuring new users are fully equipped to leverage our services
• Conduct productive workshops and guide conversations with customers to align their needs, challenges, and objectives with our offerings
• Coordinate with members of the Digital Marketing Consulting Services team and other Onboarding team members to ensure customers receive the appropriate level of support
• Foster effective collaboration between teams to deliver a holistic, value-added service to our customers

What you'll need to succeed

• A Bachelor's degree in Business, Marketing, or a comparable field
• Solid experience in a customer-centric role, ideally within a SaaS or creative services environment
• Outstanding communication and relationship-building skills, with a proven knack for cultivating trust and rapport with customers
• Proficient strategic thinker with strong business acumen and proactive problem-solving abilities to understand and support customers ' overarching goals through onboarding initiatives
• In-depth understanding of customer onboarding procedures, support practices, and digital marketing fundamentals
• Capability to leverage onboarding processes to support customers ’ broader business objectives
• Proven expertise in engaging multiple customer concurrently, ensuring timely delivery of high-quality results
• Capacity to decipher data, metrics, and performance indicators, using these insights to provide actionable recommendations to account teams and customers
• Superior proficiency in English, capable of effectively presenting ideas and translating complex concepts to both technical and non-technical audiences
• Technologically adept and industry-seasoned, maintaining up-to-date knowledge of market trends, emergent technologies, and competitive landscapes

Our biggest challenge right now

• Onboarding is critical to customer experience and will oftentimes predict retention. This is why we’re building a dedicated team to guide and nurture them during this meaningful time. Your role will have a direct impact on our business and will shape the future of Superside.
• As a new team, we’re still building our team culture, processes and practices and you’ll directly contribute to it by challenging the status-quo and coming up with innovative solutions.
• Another, maybe more challenging imperative will come from building trust and relationships with other account teams like Creative Project Management and Customer Success. As you’ll be coordinating with multiple internal teams, you need to ensure alignment, effective communication and seamless handover to provide a cohesive onboarding experience.

Why join us?

Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:

- A global community of 200+ best-in-class creatives working from more than 60 different countries

- Flexible working hours and fully remote setup.

- We've been remote from day one. No weird office legacy

- A high-pace, high-energy, and high-performance environment

- Trusting, ego-free and truth-seeking team members

- Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one

- The opportunity to build an international career through creative mentorship from top design leaders. We grow, you grow.

- Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others

About Superside

Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.

With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal opportunity company. All applicants will be considered without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.