Operations Associate - Supply Activation

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

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#LI-Hybrid

Job Description

The Operations Associate is an important role in ensuring that we are able to achieve the needed supply activation and courier engagement in every city that we operate in. Having a regional organisational structure, you and the team are responsible for increasing courier activation and ensuring stable supply across 9 different markets. One of the key challenges of the role will be to unlock supply when and where needed, through data analysis and clear communication with our courier partner community.
What you’ll be doing 🚀

• Ensuring optimal courier supply levels and activations across the North region, balancing demand and supply to maintain smooth operations;
• Developing and executing activation strategies, including setting up bonus designs and payment structures, while ensuring clear and timely communications to couriers;
• Collaborating with teams across different countries to understand local needs, tailor operations by sharing development ideas and improving ongoing tasks, while executing them efficiently;
• Maintaining and reviewing standard operating procedures to ensure consistency, while continuously aiming at improving them;
• Analysing supply behaviour and using insights to adapt strategies for different situations, such as peak times, weather changes, and special events;
• Organising tasks, staying agile, and stepping in wherever needed to support operations and resolve issues quickly.

Qualifications

• Previous experience in operations, marketing, incentive design, and/or customer service is highly preferred;
• Familiarity with working with data, using Looker or similar data visualization tools is a plus;
• You exhibit attention to detail and a good ability to solve problems;
• You are a precise and thorough person with the ability to remain organised while executing your tasks at hand with high efficiency;
• You love to “get your hands dirty” and get things done, doing whatever it takes to make sure that we accomplish our goals;
• You’re analytics driven and love to crunch data in order to decide on next steps;
• You are a confident communicator with good English skills and effectively navigate through things that are blocking your path with a clear line of thought.

Additional Information

If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner 
[email protected]

Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.