Operations Manager - CA (GTM)

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

The Operations Manager is a key role joining Xero at an important phase in our journey. Reporting to the Head of Operations - North America, the Operations Manager is responsible for ensuring the successful delivery of Xero Canada’s 12-month Go-to-Market (GTM) Operating Plan.

By using your skill set spanning execution, commercial and strategy - you will lead the design and analysis of key strategic opportunities for Canada, aligning global and regional strategy into key programs of work and deliverables for execution.

You will have a passion for analytical thinking, with strong ability to work through strategic problems to bring together data led recommendations, with limited support. You will excel in reporting on performance, metrics and business outcomes, leading reporting projects across team Canada.

You’ll thrive on delivering results with cross-functional teams, bringing high energy and visibility across the organisation. Your growth mindset will allow you to embrace diverse and challenging projects. You have a passion for overcoming blockers to improve business performance and creating better outcomes for customers.

What you’ll do

• Collaborate with stakeholders across sales, marketing, sales operations, finance, product & partnerships to ensure the delivery of Canada’s Operating Plan and address any roadblocks as they relate to Canada’s Objectives and Key Results (OKR)
• Act as a key conduit between global and region to ensure the seamless execution of ad hoc global led initiatives, applying critical thinking to incorporate regional nuances within the implementation
• Build and maintain relationships with Canada’s sales managers, acting as a ‘thought partner’ and collaborate effectively to support the development of quarterly sales plans aligned with Canada’s operating plan and revenue goals
• Prepare and lead reporting across Canada’s Performance, accountable for the rhythms/ reporting cadence across OKRs, Ops Plans and other ad hoc needs, identifying key insights and areas needing further analysis or support
• Define and solve problems, applying structured approaches to break down complex and diverse problems, including sourcing and analysing data to validate hypotheses and clearly articulate recommendations from planning to execution
• Play supporting role in planning of sales playbooks, events and internal kick-offs to maintain strategy alignment
• Proactively understand and manage risks as they relate to your role

Success looks like

• Significant contribution to the achievement of Canada’s key growth objectives and strategy through the operationalisation of key strategic initiatives
• Successful execution of the region’s largest programs of work (Operating plans & OKRs), to deliver commercial growth targets
• Well defined strategic programs of work and business cases delivered, with limited guidance
• Cutting through ambiguity quickly to continue moving forward; efficiently addressing information gaps, uncertainty and lack of clarity
• High quality thinking and decision making across the business - facilitated by the experience, tools and support of you and your team 
• Exceptional stakeholder engagement - collaborating across the organisation

What you’ll bring with you

• 5 years of experience in Go-to-Market commercial, strategy or operational roles
• Led complex projects across and within a matrix environment
• Experienced in leading cross functional teams towards a common goal
• Comfort wearing multiple hats and managing complex demands from across the business 
• Brings experience working in SaaS / technology environment
• Proven ability to drive results within complex, multi-functional programmes
• Takes initiative to resolve ambiguity and make progress despite incomplete information or unclear objectives
• Independently gathers and interrogates relevant information, leveraging analysis to extract key insights to validate hypotheses and clearly articulate recommendations
• Design effective and collaborative stakeholder working sessions for mid-level stakeholders to facilitate decision making & alignment
• Deliver insightful recommendations through to implementation with clear benefit to the business
• Passionate about driving performance together with cross-functional teams

Why Xero?

Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.