Operations Manager, Driver Operations

About the Role

The Driver team's mission is to use data and operational levers to ensure that drivers in the UK have the best possible experience driving with Uber, are attracted to the value proposition, remain actively engaged and earning with Uber, and have access to all the relevant tools to maintain and expand their business. This is a complex task that requires tackling operational and product challenges. You'll use analytical and operational knowledge to improve decision making and impact business outcomes, working on projects that could span across an array of topics ranging from driver engagement, driver experience and product feature launches. This will include identifying opportunities to improve driver satisfaction, management of the driver loyalty programme, hosting driver events and recognition activities, and using data to identify new problems to solve and create new projects. As with almost any role at Uber, the role will be flexible depending on the business priorities and you will likely also contribute on an ad-hoc basis to the other dimensions of Driver Operations (e.g., for a specific project).

What the Candidate Will Do:

• Project management and execution - You will need to plan and project manage multiple projects and have the ability to execute in a constantly changing, complex environment
• Product Launch Support - You will collaborate closely with our product teams to test and roll out new features that improve the Uber app
• Analytics - Use data analysis, business modelling, statistical techniques and experimentation to improve decision making and impact business outcomes across the UK and Ireland
• Problem Solving - You will work on projects that improve marketplace efficiency and rider experience by adjusting various system levers
• Cross-functional collaboration - Engage with a number of functions across the business - policy, communications, product, marketing, legal and customer support

What the Candidate Will Need / Basic Qualifications:

• At least 3 years of demonstrated experience in data-driven decision-making and sound business judgement through strong analytical thinking and experimentation
• Consistent track record of being a respected operational problem solver
• Cross-functional teamwork - you will partner with a range of local and regional teams including Business Development, Legal, Product, Marketing, Central Operations, Customer Experience, Regulatory Operations and Marketplace to launch initiatives
• Ability to take initiative in a constantly-changing work environment and execute quickly
• Creative solutions-focused mindset, with a passion to deliver
• SQL and advanced Excel or Google Sheets knowledge required

Bonus Points / Preferred Qualifications:

• Strong communication and organisation skills
• Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].