Patient Services Manager 2

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Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Woodhull, a 250-bed facility located in Brooklyn, NY.

The NYC Health + Hospital system is the largest Sodexo healthcare system in the country. At Woodhull, the food service department processes over 700 meals daily. Additionally, they supply sandwiches and other nourishment to the acute care, ambulatory care, ED and behavioral health units. They support outpatient clinics and two satellite locations. This account has no retail operations and is utilizing the standard patient tray line operations with a Cook/Chill meal delivery system.

The Patient Services Manager 2 at this location will report to the Client Executive and manage a team of approximately 35-40 union employees. This position will be responsible for purchasing, ordering, assisting with and supporting the patient tray line, patient rounding, and scheduling of staff.

The successful candidate in this role will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;
• have oversight of the patient Services area, patient food service production, and diet office;
• ensure excellence in service quality and delivery schedules;
• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;
• work with the diet office to review and address any patient menu/meal concern;
• daily patient meal rounding;
• identify process improvement initiatives and oversee the implementation;
• employee training for compliance, safety, sanitation, customer service and HR Functions;
• ensure and drive efforts for Gold Check Standards & HACCP guide lines;
• work with the culinary team staff to address any customer complaints or issues relative to food items

Click here to learn more about NYC Health + Hospitals/Woodhull

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

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What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.