Payments Specialist – FinTech Ops

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

LISBON

Our Lisbon office is located in Portugal's cosmopolitan capital. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!

THE ROLE

As a Payments Specialist, you will be part of the Consumer Payments team, which ensures our customers enjoy seamless, efficient, and secure payment experiences. Reporting to the Payments Operations Lead, you will assist in supporting the day-to-day operations of the payments process, contributing to Farfetch's success by providing operational and analytical support to improve our payments ecosystem.

This role offers an exciting opportunity to work with cross-functional teams and key payment providers while developing your understanding of the payment industry and supporting the operational needs of a global luxury e-commerce platform.

WHAT YOU’LL DO

• Monitor payment processes to ensure smooth operations and resolve operational issues, the defined SLAs.
• Assist in tracking key payment performance metrics, such as acceptance rates and transaction success rates.
• Support reconciliation and reporting tasks to maintain data accuracy and identify discrepancies.
• Collaborate with internal teams (e.g., Customer Service, Finance, Product) to address payment-related concerns and enhance workflows.
• Help ensure compliance with payment regulations by supporting documentation and audits.
• Contribute to the optimization of existing payment methods and implementation of new payment solutions.
• Build relationships with payment providers to improve service levels and address escalated issues.

WHO YOU ARE

• 2–4 years of experience in operations, data analysis, or an e-commerce-related role.
• Someone with solid analytical skills, with experience in utilizing data-driven insights to drive decision-making
• Basic understanding of payment processes and eagerness to learn more about the payment ecosystem.
• Strong organizational and multitasking skills with attention to detail.
• Analytical mindset with the ability to work with data to generate insights.
• A team player who enjoys collaborating across different teams and functions.
• Clear and effective communicator who can simplify complex topics.
• Fluent in English, both written and spoken.
• Excited to grow in the fast-paced world of payments and e-commerce.

REWARDS & BENEFITS

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT

• FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.