People Operations Manager

About CharterUP

We aim to be the leading charter bus platform in the world and are looking for talented and ambitious people that want to be along for the ride! We are disrupting the massive and highly fragmented bus industry by using our proprietary technology to seamlessly connect bus companies to customers (businesses, non-profits, and governments). By promoting group travel, we can reduce the transportation industry's carbon footprint and help make our planet greener. We are achieving success by delighting our people, our customers, and our bus partners.

About this role

We are looking for a People Operations Manager to join our team! This role will have a high level of exposure to the CFO, CEO, President, and other members of CharterUP's management team.

What You’ll Do

• Drive morale and engagement for our high-caliber teams, including sales, operations, and software engineering talent
• Be accountable for opening and processing mail and customer checks
• Ensure seamless onboarding experience, including coordinating swag, equipment, software, and benefits
• Conduct at quarterly check-ins with every individual in the company and be a resource to all
• Meaningfully contribute to our talent acquisition strategy
• Plan quarterly events, happy hours, and virtual engagement
• Help teams with special assignments by coordinating travel, lodging, ground transportation, and other logistical support
• Manage coworking location across in Atlanta

What You’ll Need

• Superb attention to detail and planning skills
• A conscientious approach to duties and responsibilities 
• Reliability, consistency, and demonstrated relentless work ethic
• Ability to identify talent engagement strategies using a logical, systematic approach
• Passion for CharterUP's mission and intellectual curiosity about CharterUP's business
• Articulate and concise communication style coupled with great listening skills 
• An extroverted, empathetic personality with ability to elicit trust from team members through

Location

CharterUP is based in Atlanta, Georgia, and our co-working space is located in the Buckhead area. This position will sometimes work on a hybrid schedule, so we prefer you live near Buckhead, but we will also consider candidates who prefer to work remotely and are not located in the area. You will still be accountable for receiving incoming weekly mail and checks in Sandy Springs.

Application Process

1. Candidate submits CharterUP online application
   • Resumes encouraged to be at most one page in length
   • Answers to all initial application questions thoroughly reviewed
2. Initial evaluation
   • Brief general aptitude assessment (Wonderlic)
   • Intro interview
3. Interviews
   • Quantitative reasoning section
   • Behavioral and cultural section
   • Meeting with CFO and other executives
4. Offer
   • Thorough background and reference checks prior to formal offer

CharterUP Principles

At CharterUP, we don’t compromise on quality. We hire smart, high-energy, trustworthy people and keep them as motivated and happy as possible. We do that by adhering to our principles, which are:

1. Customer First
   • We always think about how our decisions will impact our clients; earning and keeping customer trust is our top priority
   • We are not afraid of short-term pain for long-term customer benefit
2. Create an Environment for Exceptional People
   • We foster intellectual curiosity
   • We identify top performers, mentor them, and empower them to achieve
   • Every hire and promotion will have a higher standard
3. Everyone is an Entrepreneur / Owner
   • No team member is defined by their function or job title; no job is beneath anyone
   • We do more with less; we are scrappy and inventive
   • We think long-term
4. Relentlessly High Standards
   • We don’t accept “that’s how it’s always been done”; we constantly innovate and question established routines to improve processes
   • We actively push to be proved wrong and welcome different ideas; the best idea wins
   • We don’t compromise on quality
5. Clarity & Speed
   • When in doubt, we act; we can always change course
   • We focus on the key drivers of a process that will deliver the most results
6. Mandate to Dissent & Commit
   • We are confident in expressing our opinions; it is our obligation to express our disagreement
   • Once we decide, we enthusiastically move together in the agreed upon direction