Personal Injury Case Manager

Purpose

We are seeking a Personal Injury Case Manager to join our growing team. This individual will play a critical role in case development, client communication, and overall case management from intake through settlement. The ideal candidate will be highly organized, customer-focused, and empathetic, with a strong ability to manage multiple cases in a fast-paced environment.

Key Responsibilities

• Client Communication & Support
  • Serve as the primary point of contact for clients, providing regular status updates and providing support throughout the lifecycle of their case.
  • Guide clients through the legal process from intake to settlement, ensuring they understand the case status and next steps.
• Case Management & Organization
  • Manage a high-volume caseload, maintaining organized, up-to-date case files in both physical and digital formats.
  • Handle all aspects of case preparation, from intake to closing, including document gathering, client updates, and attorney communication.
• Medical Records & Documentation
  • Order and track medical records from healthcare providers, ensuring all necessary documents are obtained to support injury claims.
  • Coordinate with medical providers to ensure proper treatment documentation is secured and presented.
  • Collect and organize evidence and documents to support liability claims and injury details.
• Negotiations & Settlements
  • Assist attorneys in negotiating settlements with insurance companies, advocating for the client's best interests.
  • Negotiate reductions on outstanding medical bills and liens from providers.
  • Prepare comprehensive demand packages, compiling all necessary documents for submission to insurance carriers.
• Collaboration with Legal Team
  • Work directly with attorneys, presenting case synopses and ensuring they have all necessary materials to advance each case.
  • Collaborate with other case managers, paralegals, and legal assistants to ensure seamless support of each case.
• Insurance & Healthcare Provider Communication
  • Interact with insurance carriers and healthcare providers to verify account balances, process claims, and settle case payments.
  • Maintain consistent follow-up with clients regarding treatment status and case progress.

Qualifications

• Bachelor's degree preferred but not required.
• 5+ years of experience as a Personal Injury Case Manager, or paralegal role preferred.
• Experience in a high-volume personal injury practice is highly preferred.

Skills

• Excellent negotiation skills and ability to communicate effectively with insurance adjusters, clients, and healthcare providers.
• Ability to prioritize and manage multiple cases, deadlines, and responsibilities in a fast-paced environment with minimal supervision.
• Strong interpersonal skills, with the ability to build positive client relationships.
• High attention to detail and ability to maintain organized case records and documents.
• Proficiency in legal case management software, Microsoft Office Suite (Word, Excel, Outlook).