Pilots Operations Project Manager

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters we achieved a fully profitable year in 2022 becoming the first in our industry to reach this milestone.

Lime is always innovating its hardware - we need someone to manage large projects to launch and test the new hardware in markets and come up with recommendations on the future of the new hardware. We are seeking a data-driven operations focused and hands-on operations professional to help lead our pilots in EMEA. In this critical role you will be helping to test our latest hardware and innovations in the field - so we can get data and understand how well our new hardware performs in the cities it is deployed in.  You will be responsible for working with the local operations team in the city and be a bridge between this team and the global product and engineering teams in order to solve a range of problems in order to launch and pilot the new hardware.

From fixing software issues to creating SOPs on how to repair the new hardware - you will be in the middle of all teams to get things done. You will also get to understand our latest innovations and come up with best-practices on how to manage the new technology. You will have a unique opportunity to see and help launch the latest innovations at Lime and by helping more people switch over from cars to micro-mobility  you will be part of a team that is changing the way people travel and reduce carbon emissions.

This role is ideal for someone who is passionate about urban mobility enjoys working with data and possesses a keen eye for identifying and solving operational problems. If you're ready to take on this challenge and make a significant impact at Lime apply today to join our team and help us drive the future of transportation in Europe!

This is initially a 6 month fixed term role with the possibility of extension.

What you'll do:

• Work with the local operations team to launch and manage the pilots - this includes ensuring the hardware is ready for customer use handling logistics ensuring the local team has what they need to manage the new hardware and solving problems as they arise.

• Work cross functionally - you will be the bridge between all teams involved in the pilot and will need to communicate problems clearly in order to fix them. This could be anything from fixing the new ebike/escooter’s software to helping mechanics understand how to fix the new vehicles in an efficient manner.

• Analyze large sets of operational and customer data to identify trends inefficiencies and opportunities for improvement including patterns in rider behavior.

• Create detailed reports and presentations that communicate findings and recommendations to senior management ensuring data accuracy

• Interact with customers to get their data and feedback - this includes face-to-face conversations focus groups along with designing mechanics for customer feedback and implementing these new feedback mechanisms

About you:

• This role suits someone with good-data skills an operations background where hardware is involved and someone who finds it easy to speak to customers and someone who can manage projects and take a bird-eye view

• You have worked in operations before - ideally in an environment where you have to manage hardware repairs logistics etc.

• You are used to managing projects involving multiple (4+) teams and ensuring things happen on time

• You are used to cross-functional team working and communication - you know how to communicate with a wide range of people and adapting your communication and approach to suit each group of people

• Good data skills - you need to be able to analyze raw data read dashboards and spot trends problems and opportunities. This role requires someone very proficient in working with data. SQL/Python or some other language would be a bonus but not essential.

• A self-starter who is organized and can operate independently or as part of a team within a multicultural environment.

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Why Lime?

When you join Lime you join a global community of smart caring talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds abilities identities and experiences. Applicants with disabilities who require a reasonable accommodation for any part of the application or hiring process can email [email protected] for assistance.