Player Experience Specialist
Company
Hyperhippo
Location
Canada
Type
Full Time
Job Description
- Supporting audiences through Helpshift ticketing system: writing emails, engaging in conversations, and assisting our players with problems they are having in their gameÂ
- Responding to social media posts and mobile game reviews, populating content, and replying to questions within various game forums
- Collect and track feedback and troubleshoot issues with our QA department
- Build trust within the communities we support through social media interactions
- Contribute to product brainstorms by representing our playersâ feedback
- Experience in the customer service industry â preferably in tech or gamingÂ
- Great understanding of social media platforms and how to use themÂ
- Strong written and verbal communication skills
- Strong knowledge of mobile devices and computers â able to troubleshoot issues
- Self-motivated and self-directed
- Open and excited to learn new tasks
- Ability to collaborate with team members to accomplish goals and objectives
- A positive attitude and the ability to thrive in a dynamic environment with changing products and market standards
- Competitive wages: We provide a competitive pay package to match your experience and expertise.Â
- Remote Work Flexibility: Enjoy the convenience of working from home or anywhere (in Canada) that suits your lifestyle.
- Engage with the Community: Your role will focus on creating and growing communities around the games you support, building lasting connections with players from around the world.

Date Posted
12/25/2024
Views
0
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