Policy Operations Manager

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay - a company you can be proud to be with.
Primary Job Responsibilities:

Buyer and seller trust in the eBay marketplace and compliance with all applicable laws and regulations is top priority for eBay. If a prohibited or restricted item is listed, this undermines trust with our buyers, eBay is exposed to risk, and the seller who listed the item exposes themselves to risks and financial loss.

eBay has introduced new technologies, such as artificial intelligence, and uses this technology to enforce policies to identify and stop prohibited and counterfeit items and control restricted items. The focus of is role to leverage analytical and real-world insights that support this work. The objective is to support enforcement and detection of prohibited and counterfeit items, develop methods on how to systematically detect and remove these items, and guide how a human or machine will make a decision whether any specific item is prohibited.

The Policy Operations Manager will partner closely with the Policy Managers, Legal and Compliance teams, Global Customer Experience and with business contacts to drive positive impact to business metrics.

The role reports into the Sr. Manager, Prohibited & Restricted Items Policy.
Responsibilities include:

• Orchestrate the deployment of operational and technical components used to enforce policies
• Coordinating new policy enforcement activities including defining requirements and tracking progress, coordinating operational activities, and prioritizing backlogs
• Deliver results against business metrics that measure enforcement effectiveness and efficiency
• Handle complexity and change, and keep pace with evolving strategies and technology
• Understand customer needs and motivations to make business decisions that consider the overall end to end customer experience and sellers' business models
• Evaluate and make tradeoffs to balance progress towards business goals with program costs such as customer support staffing, product resources and financial budgets

Job Requirements

• Outstanding personal initiative, a "can-do" spirit
• Outstanding communication skills - oral and written, including ability to deliver compelling presentations to internal and external groups
• Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills; Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required
• Ability to handle multiple competing priorities and track all tasks to completion
• Seven or more years of experience, preferably in ecommerce, in the areas of policy, project, program management and/or strategy development
• Understanding of the ecommerce landscape and functional understanding of the eBay marketplace
• A willingness to challenge existing approaches and ability to drive positive culture changes
• Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay's buyers and sellers
• Ability to evangelize ideas, influence key partners and collaborate effectively, with experience leading cross-functional teams
• Ability to build credibility with partners
• The highest degree of personal integrity

Education:

• BS/BA degree in related field required; Masters or MBA degree preferred
• Degrees in business or analytics preferred
• Work experience in consulting, strategy development, or analytics preferred

Benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible. Jobs posted with location as "Remote - United States (Excludes CO, HI, NM)" excludes Colorado, Hawaii and New Mexico.

For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement

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