Price & Promotion Senior Consulting Lead

dunnhumby is looking for a Price & Promotion Consultant to join them on a permanent basis at our office in Prague. 

The dunnhumby Price & Promotion Consultant applies technology to promote the success of clients while addressing business requirements through workflow design, configuring software for optimal client results and conducting training in accordance with best practices. This role includes, but is not limited to, understanding client objectives and requirements, current process discovery, software demonstration, user training, and executing project plans. Throughout an implementation, this role also acts as the software capability subject matter expert (SME) and the lead for user support.

Ultimately, the Price & Promotion Consultant is the facilitator of change for the deployment of price/promotions technology, resolving user challenges and articulating the new workflows in such a way as to maximize a client’s user experience and ensuring process adoption. A unique blend of technical savvy and process consultation provides this role with exciting growth opportunities.

 Responsibilities

Collaborate with Price & Promotion consulting manager to support new client end-to-end implementation projects

• Support the timely and successful delivery of software solutions to meet client needs and objectives, and in accordance with the project plan
  • Liaison between technical teams and client project teams on data integrations
  • Participate, as needed, in technical pre-sales efforts
• Guide client teams to execute and adopt change through trusted advisor relationships and compelling workflow demonstrations
  • Seek out and nurture relationships with power-users and department influencers within client site
  • Provide software functionality and workflow knowledge, as well as user support throughout the project
• Learn and document understanding of client’s current process and collaborate with the Price & Promotion Consulting manager on recommended best-in-class solutions
  • Become deeply involved with understanding and cultivating client site champions and other subject matter experts (SMEs)
  • Develop detailed documentation of recommended best-practice business flow for the use of price / promotions software and deliver workflow demonstrations for client review sessions
• Identify, organize, translate and scope client’s business and process requirements
  • Organize and document client information from disparate, and sometimes opposing sources to assist Price & Promotion Consulting manager in determining the underlying needs
  • Translate client business requirements into technical solutions
• Execute configuration of enterprise price / promotions software to fit specific client processes and needs
  • Be a trusted product expert, demonstrating thorough control of enterprise software with many functions and configuration options
  • Keep up-to-date with new releases and be able to demonstrate application of new features in known client scenarios and workflows
• Conduct training at a level that promotes goodwill, confidence, and credibility to exceed client expectations in terms of product, service, and support
  • Plan, lead and conduct user and vendor training sessions, including curriculum materials
• Develop and execute internal and external testing process
  • Develop and execute data QA testing, including analysis of testing results and testing of software functionalities and configuration as per client’s business requirements
  • Develop and execute User Acceptance Testing (UAT) process, including presentations and test scripts, and report on test results
  • Collaborate with project and engineering teams to investigate, track and communicate resolution of issues identified during UAT
• Participate in successful GO Live phase delivery and support post GO Live activities
  • Provide category analysis and propose the best solution to meet client’s expectation
  • Organise and participate in price/ promotions sessions with client to demonstrate added value of the software
  • Measure, report and track progress of GO Live activities and support project handover and documentation to client

Required Experience

• Minimum 2 years participating in enterprise software implementations or 2 years of experience working in Price or Promotions at a retailer/CPG or dunnhumby
• Strong business analysis, workflow optimization, and project management experience a plus
• Strong data analytics skills – data visualization, advanced Microsoft Excel, programming language a plus
• Strong communication and presentation skills both written and verbal
• Travel to and from client sites required (25-30%)