Principal Card Disputes Strategy

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do
The Principal Card Disputes Strategy position is responsible for providing strategic and tactical direction for operational activities to service the business. This position ensures efficient and compliant servicing operations for US Card Billing Disputes while ensuring world-class customer experience
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
This position will be responsible for working with business compliance partners, technical and operational partners to evaluate our Risk Control RCSA methodology and strengthen compliance for the Disputes Product. The position will be reviewing critical business processes, developing risk statements, mapping controls and regulations, identifying gaps, and determining inherent and residual risk in support of our annual review.
The candidate will be responsible for authoring new controls and securing the information necessary to evaluate the risk environment of the business. Finally, they will also be responsible for securing resources to comply with bi-yearly annual Network releases to ensure the Card Disputes Product compliance with Discover Network Regulations.
How You'll Do It

• Serves as the primary liaison between business partners and operations teams for servicing processes.

• Collaborate with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

• Relationship management with business partners and management of system related projects from idea to implementation.

• Ensures sound operational processes and procedures are developed and documented.

• Develop any necessary remediation plans and ensure their timely completion.

• Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

• Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

• RCSA Ownership - Reviewing critical business processes, developing risk statements, mapping controls and regulations, identifying gaps, and determining inherent and residual risk.

• Control development. Responsible for Network Release Compliance (2x annually)

Qualifications You'll Need
The Basics

• Bachelor's degree in Business Administration and Management, Social Sciences or related

• 6+ years' Customer service, Financial Services Operations or related experience

• In lieu of degree 8+ years' Applicable line of business [Deposits, Personal Loans, Student Loans], or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
Does this job require remaining in a stationary position, including but not limited to, primarily sitting and standing? Primarily remain in a stationary position.
Does this job require the ability to move about inside or outside the work environment to complete the major responsibilities of the job? No required movement about the work environment to complete the major responsibilities of the job.
Does this job require the ability to transport physical objects? If so, provide the weight of the heaviest object the job needs to transport without the aid of machinery or equipment or the weight equivalency with the aid of machinery or equipment. No
Primarily, where is this job performed? Primarily performed indoors in an office setting.
Does this job require the ability to operate equipment or machinery? Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
Does this job require the ability to communicate verbally or in written form? Ability to communicate verbally.; Ability to communicate in written form.
Does the job require travel? No
Bonus Points If You Have

• Master's degree in degree in Business Administration and Management, Art, Social Sciences or related

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline:
The application window for this position is anticipated to close on Jan-29-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $91,000.00 to $153,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.