Principal Database Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Intellectual Property Practice builds innovative services, applications, and connectors that enable fully integrated industry specific systems environments, unlocking our client’s ability to provide an exceptional customer experience (CX).

What You'll Be Doing

• Work collaboratively with the development team to identity the design needs of the new or modified application features and production sustainment.
• The Principal Database Engineer will have a seat at the table in all meetings such as project planning, estimation, standups, and stakeholder show & tell.
• Oversee and manage all IP database implementations, including design, architecture, implementation, and ongoing support and compliance.
• Participate in active discussions or product specific standups regarding new features for future projects.
• Contribute to the Architecture/Design framework.

What You'll Bring to the Role

• Experience in MS SQL, DynamoDB, MongoDB and PostgreSQL in both Enterprise and Cloud (Azure, AWS and GCP) deployment models
• Proficient in writing SQL Queries and Stored Procedures, advanced TSQL tuning is desired
• Experience in monitoring and tuning databases
• Experience with setting up Disaster Recovery setup within different Cloud Regions
• Experience with Sql Development as code
• Experience with setting up Elastic Pools
• Experience with Big Query and Cloud No-SQL database services. 
• Experience in configuration, installation, cloning and upgrades of DBMS. 
• Experience in managing multiple databases on large systems.
• Experience in multi-tasking on multiple projects at once.
• Setup, administer and migrate Reporting Services.
• Experience working with SQL Profiler and system DMVs. 
• Experience in backup, restore, DR procedures.
• Experience in SQL Server Replications.
• Experience working with HA environments (Log Shipping, Mirroring, Clustering, AlwaysOn).
• Proven analytical and problem-solving abilities.
• Communicate effectively with team members, team leads, and on occasion with clients.
• Organize and prioritize individual workload in order to meet required deadlines.
• Familiar with Agile methodologies.
• Experience in Software Development a plus.

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About Us

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.