Problem Resolution Manager

Aptiv focuses on addressing the future needs of the auto industry through improved safety, electrification, and new mobility solutions. We are now uniquely positioned as the leading global technology company serving both the traditional automotive and new mobility markets.

The Problem Resolution Manager is responsible for coordination and management of issues reported internally as well as from the customer on multiple independent projects in the area of Advance Driver-Assist Systems and Automated Driving. In this role you will be working with next generation technology intended to improve vehicle safety while enhancing driver convenience.

Your Role

• Problem Resolution Management Plan (PRMP)
• Supporting Process Group (SUP.9) Problem Resolution Management as part of ASPICE Sys V-model Lead
• AUTOSAR knowledge
• Triage initially a problem and allocate the proper domain teams to assist through closure
• Responsible for 5D/8D, Fishbones, Is-Is Not, 3L5W, X-Domain Systemic Problems, Monitoring, and Closing tickets
• Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s)
• Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed.

Key ingredients for succeeding in this role are your:

• Bachelor’s degree in a Technical / Engineering Discipline (electrical, systems, computer science, software, computer, or related field of study)

• 2 to 4 years Problem Management, consultation, project management, escalation management and/or technical support experience
• Ability to communicate complex ideas effectively verbally and in writing with both customers and internally
• Strong customer service with the ability to make good judgments and quick decisions
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Proven knowledge of ITIL frameworks (Incident, Problem and Change primarily)
• Negotiation, mediation, and conflict management skills
• Critical thinking, decision-making ability
• Strong data analytics and report management skills
• Experience with Jira, Confluence, and collaboration tools

Additional Background Preferences

• Experience with automotive SPICE
• Experience with AUTOSAR
• Experience with Polarion, DOORS, (or similar) as a requirements management tool.

Why join us?

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

• Competitive compensation with bonus potential
• Learning and development opportunities
• Discount programs with various manufacturers and retailers
• Recognition for innovation and excellence
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world
• Relocation assistance may be available
• Tuition Reimbursement
• Paid Time Off (Vacation, Parental leave, etc.)

Apply today, and together let’s change tomorrow! 

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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.