Process Documentation Specialist

Distinguished is a leading national insurance Program Manager providing specialized insurance programs to brokers and agents with specific expertise in Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, and Restaurants. Distinguished partners with a select group of highly rated insurance companies to provide exclusive programs to our national network of 4,000 agencies and brokerages. You will have an opportunity to work with an energetic, passionate team that is committed to growth by helping our customers grow their business and building a best-in-class system, as well as a great place to work. 

POSITION SUMMARY 
In this role, you will be focused on supporting the implementation and improvement of standard operating procedures (SOPs) and business processes across teams. You will assist in streamlining workflows, addressing operational issues, and ensuring that new processes are adopted smoothly. Working closely with managers and staff, your work will help ensure day-to-day operations run efficiently and effectively. This is an excellent opportunity for someone who enjoys working with others, solving problems, and making a tangible impact on business operations. 

ABOUT YOU 
You are someone who enjoys diving into tasks and supporting process improvements. You’re detail-oriented, organized, and eager to learn, with a natural ability to spot issues and suggest practical solutions. You have a hands-on approach to problem-solving, and you’re comfortable working with others to implement changes. You’re an effective communicator, able to explain ideas clearly and work through challenges as they arise. With a positive attitude and a desire to continuously improve, you’re ready to roll up your sleeves and help drive operational efficiency in a fast-paced environment. 

RESPONSIBILITIES AND DUTIES 

• Develop and Implement SOPs: Design and implement standard operating procedures (SOPs) and guidelines, while offering consultative recommendations to improve workflows, enhance efficiency, and ensure best practices are integrated across teams and functions. 
• Collaborate with Stakeholders: Build and maintain strong relationships with key internal stakeholders, including managers, staff, and leadership, to understand their needs and ensure successful process adoption. 
• Facilitate Change Management: Manage the implementation and updates of processes and workflows, ensuring effective communication of changes, addressing concerns, and guiding teams through transitions—whether driven by new developments, technology enhancements, or adjustments to address operational challenges. 
• Offer Ongoing Training and Support: Provide continuous guidance and support to staff on processes and SOPs, addressing questions, troubleshooting issues, and ensuring long-term adoption and proficiency. 
• Analyze and Resolve Operational Issues: Investigate operational challenges and inefficiencies by conducting thorough root cause analyses, presenting findings, and recommending actionable solutions. 
• Foster a Culture of Operational Excellence: Promote a mindset of proactive process evaluation and operational efficiency across teams, encouraging collaboration and the development of effective, scalable workflows. 

SKILLS & QUALIFICATIONS 

• 2+ years of Property and Casualty (P&C) Insurance industry experience. 
• 2+ years of experience in business process development and implementation, working with cross-functional teams or projects to design, document, and optimize workflows using a variety of process management techniques and methodologies. 
• Bachelor's degree in Business Administration, Operations Management, or other related fields, or equivalent combination of education and/or experience. 
• Experience working with Information Technology (IT) teams. 
• Excellent problem solving and conflict resolution skills and the ability to identify, assess, and resolve business problems, issues, risks and facilitate resolution and risk mitigation. 
• Ability to prioritize multiple projects, perform complex tasks, remain organized, and manage your time. 
• Curiosity and Active Listening: A strong desire to continuously learn and ask thoughtful questions to deepen understanding of business operations. Demonstrates the ability to actively listen, empathize, and collaborate effectively with colleagues, leadership, and external partners to drive meaningful improvements. 
• Ability to facilitate meetings and publicly communicate complex ideas clearly and concisely. 
• Computer savvy: Visio (or similar software) skills. Proficiency in Office 365. 
• Process design or continuous improvement certification(s) are a plus. 

LOCATION 

• This is a remote position. 

COMPENSATION AND PERKS 

• $70,000 - $80,000 base salary plus bonus. Salary commensurate with knowledge, skills, experience, and geographic location. 
• Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day). 
• Great healthcare coverage including Medical, Vision, and Dental. 
• 401k with 4% company match. Immediately 100% vested. 
• Life, disability and supplemental insurance. 
• Growth and development opportunities. 
• Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver) 
• Work/Life Balance with generous time off policy including PTO and paid holidays, Dependent Daycare flexible spending account, paid parental leave, a commuter account, and a sabbatical every 7 years. 

CORE VALUES 

Our Core Values define our business. At Distinguished Programs you will achieve goals focused in the best interest of our customer. INTEGRITY plays a crucial role in the way Distinguished does business. INNOVATION enables us to remain an industry trendsetter. You will be involved in projects that advance our products, processes, and people! You will collaborate with leaders in the organization and build RELATIONSHIPS with your colleagues, carriers and customers. Capitalize on your interests and strengths to drive an enrichment focused path allowing your determination to launch your career in an industry of endless opportunities. Bring your passion to the work you do, the people you impact and the success we ACHIEVE together. Acceptance and appreciation for diversity and inclusion are at our core. 

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