Product Manager

Overview

Product Manager - Customer Experience - Bothell, WA

FUJIFILM Sonosite, Inc. - If you are looking for work that matters, you'll find it at FUJIFILM Sonosite. As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe. At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime. Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents. Our point of care ultrasound systems are sold in more than 100 countries.

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Summary:

As the Product Manager of Customer Experience, you will have deep understanding of marketing strategies and consumer behavior as it relates to an online digital customer experience. In this role, you will be responsible for driving the development and execution of our digital customer products and features. You will collaborate closely with cross-functional teams to define a digital product roadmap. You will also deliver innovative solutions and enhance our marketing efforts to drive growth and brand visibility. The Product Manager customer success must be able to transform the customer's business/product needs into solutions regardless of geography. The Product Manager is expected to be able to focus on many tasks in parallel while working very closely with the Sales Operations and Product Development Team.

Essential Job Functions:

• Product Strategy: Develop and execute a comprehensive digital product strategy designed to enhance the online customer experience, aligning with company goals and market trends.
• Market Research: Conduct in-depth market research to identify consumer needs, competitive landscapes, and emerging trends to inform product decisions.
• Product Roadmap: Create and maintain a product roadmap that will assist with digital transformation by prioritizing features and enhancements based on customer feedback and business objectives.
• Cross-Functional Collaboration: Work cross functionally with commercial operations, marketing, design, engineering, service and other teams to define requirements, set priorities, and ensure successful product development of a digital online customer focused platform.
• Business Process Integration: Work with all key stakeholders to embed customer's online interactions into the business process of all relevant departments
• Product Development: Lead the build of new web capabilities for customers through the product development process from ideation and design to testing, launch, and post-launch optimization.
• User Experience (UX): Champion user-centric design principles to create exceptional user experiences that drive online engagement and conversion in conjunction with the design experience team.
• Analytics and Metrics: Define key performance indicators (KPIs) and regularly analyze product performance, using data insights to make informed decisions.
• User Feedback: Gather and analyze user feedback through surveys, user testing, and customer interviews to iterate and improve digital product features.
• Competitive Analysis: Monitor and evaluate competitors' products and marketing strategies, identifying opportunities for differentiation and improvement.
• Maintain an awareness of Product Quality and Reliability.
• Lead the Go to Market team supplying project timeline, technical specifications, product benefits and configurations.
• Responsible and accountable for carrying out the requirements of the company's quality system.

Knowledge/Experience:

• Bachelor's degree in marketing, business, or a related field.
• Proven experience in product management with a focus on digital products or features, experience with medical device or healthcare is a plus
• Strong understanding of marketing principles, consumer behavior, and working with data products including Tableau and Oracle.
• Excellent project management skills, including the ability to prioritize tasks and meet deadlines.
• Proficiency in data analysis and a data-driven approach to decision-making.
• Exceptional communication and presentation skills.
• Creative problem-solving abilities and a passion for innovation.
• Experience with Agile or other product development methodologies is a plus.

Additional Information:

• This role offers a unique opportunity to shape the digital technology landscape for our company and contribute to our overall success. The ideal candidate is a forward-thinking product manager who can bridge the gap between marketing strategies and technology solutions.

Skills/Abilities:

• Ability to understand the business needs of the customer and Sonosite respectively.
• Ability to translate customer needs into clear product requirements for R&D is a must.
• Leadership skills, including coaching and mentoring, conflict resolution, and team building skills.
• Ability to lift 25lbs with or without accommodations

Salary and Benefits:

• $100,000 - $125,000 depending on experience + variable bonus opportunity
• Insurance:
• Medical, Dental & Vision
• Life & Company paid Disability
• Retirement Plan (401k):
• 4% automatic Company contribution
• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off:
• You can accrue up to three (3) weeks of PTO in your first year of employment
• PTO increases based on years of service
• Employee Choice Holidays:
• Four (4) additional paid days off, based on date of hire in the calendar year
• Paid Holidays:
• Seven (7) paid holidays per year

If COVID-19 vaccine is mandated by the federal government, or by state or local government, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. For all positions, the Company encourages vaccination against COVID-19 and may require that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at www.Sonosite.com/about/careers.

FUJIFILM Sonosite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at [email protected]. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

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