Product Operations Manager

About the Role

Uber's strategy is to operate best-in-class verticals amplified by the power of our platform, and Core Services enables us to leverage the strengths of all of our businesses to propel Uber to the next level through shared platforms, experiences and user accounts. Core Services includes key experiences such as payments, identity / accounts, safety, and customer support across Uber's global footprint.

The Product Operations team at Uber plays a crucial role in ensuring the development and rollout of products that drive the business forward. As a Product Operations Manager in Core Services, you will work closely with our cross-functional partners to identify opportunities, prioritize, test, rollout and iterate products and own the communication throughout the product development cycle. Your work is to ensure we build and launch the right platform solution that will support the company growth across multiple business verticals on a global scale.

What the You Will Do

Strategy

• Surface and advocate for key insights from the business to advise product improvements
• Advise product teams on the global feasibility of products throughout the product lifecycle
• Lead a community of strategic leaders to encourage meaningful impact to the business

Collaboration

• Align functional partners on key objectives for the program/product
• Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch, in line with business objectives
• Maintain regular communications with cross-functional partners across the org

Operations

• Define the operating structure and processes to implement on product strategy as an individual contributor on a highly-effective product operations team
• Develop an end-to-end product testing & rollout plan, and project-manage implementation
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch

Basic Qualifications

• Ability to foster collaboration and facilitate teamwork
• Excellent communication ability to engage internal and external customers
• Deep analytical experience, SQL Proficiency
• Strong cross-functional, project management experience
• Strategic alignment, able to bring key partners across functions together
• Ability to use data to inform and support critical decisions
• Minimum 4 years of experience in operations, business consulting, finance or similar analytical role
• Strong communication skills in English

Preferred Qualifications

• Prior experience working on global projects, or in an international setting
• Prior experience with building a business case for a new product
• Prior experience working in the identity, risk detection or FinTech space

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].