Product Owner II

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market. 

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Position Overview

SpryPoint builds fantastic web and mobile applications using cutting-edge technologies. As the Product Owner for the Small Applications Team (SAT) at SpryPoint, you will be at the helm of a distinctive portfolio of smaller, high-impact applications. These products require a nimble and strategic approach to prioritize and deliver value to our customers while aligning with the broader product roadmap.

This role demands a generalist mindset, blending strategic thinking with a solid technical foundation to effectively manage the SAT Team’s product backlog. You will develop deep expertise in our industry, products, and user base, enabling you to collaborate with stakeholders and product teams effectively. Additionally, you’ll play a vital role in fostering user community education and enablement, ensuring our applications deliver exceptional value and usability.

Responsibilities

• Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
• Managing and evaluating product ideas from multiple sources both internal and external
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Working closely with a Development Team Lead to ensure the successful delivery of product
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
• Supporting the Development team through the SCRUM sprint cycles
• Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Providing demonstrations of your products to internal and external stakeholders
• New feature education to support user enablement - both internal to the company and external to our customers
• Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
• Collaborate with the Product Manager on the definition of objectives and key results for the SAT Team products
• Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
• Providing forecasts on when items will be available in the product
• Supporting the sales process for estimating quotable development work
• Collaborating with business development with responses to RFPs and Statement of Work documents

Qualifications and Competencies

• Experience in the Utilities Industry
• Proven experience with Agile methodologies, particularly Scrum or Kanban.
• You are thorough and detail-oriented
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize accordingly
• You have a tendency to be positive, creative and curious
• Understanding of system design & analysis
• Familiarity with API design and integration
• You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers.

Our Exciting Hiring Process!

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. Here’s a peek into our hiring process for this position, so you know exactly what to expect:


👋 Stage 1: 30-minutes Recruiter Interview

We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.

👥 Stage 2: 30-minute Hiring Manager Interview
with Dave, Group Product Manager

In this interview, you’ll have the opportunity to discuss your experience and insights with Dave. He’ll be eager to learn more about how your background aligns with the Product Owner II role.


👥 Stage 3: 1-hour Interview 

You'll meet a few members of the team to dive deeper into your experience as a Product Owner. This is your chance to share your expertise, walk us through your approach to product management, and showcase your skills. Since this role has a technical focus, this is a great opportunity to demonstrate your technical expertise and how you work with the Engineering team.


👥 Stage 4: 45-minute Final Interview with Jason, Director of Software Development 

This is your chance to discuss your career goals and learn how we can support your growth and aspirations.

🚀 Stage 5: References/Offer

We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!

Why SpryPoint?

🚀 Remote-first and autonomous working environment with flexible working hours

💰Competitive compensation package

💻 Macbook + $500 towards your home office setup

🏥 Health, dental, vision, and life insurance

🏝️ Generous PTO, ½ day Summer Fridays, and flexible sick days 

📈 RRSP (Canada) and 401k (US) matching program

🧠 Professional development courses, $2,500 annual tuition assistance, and a book bounty program

🧳 Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.