Production Support Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Production Services Sr. Analyst role provides front line technical support to end users and responding to issues related to Problem/Incident Management, Releases/Deployments, Operational Readiness, Application Monitoring, and Production Governance. Production Services Sr. Analyst is expected to learn the business and technical components of an application and work with peers to ensure stable release deployments and platform stability. Grow your career in our dynamic and fast paced environment of diverse software platforms and challenging projects that shape the future of the banking industry.

Responsibilities:

• Support includes research, triage, defect resolution, compliance and all other production support functions.
• Provides on call support for problem triaging and will coordinate with various support teams across the organization.
• Communicates with line of business and management the overall status and health of the application.
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period.
• Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participate in Disaster Recovery and Resiliency
• Excellent communication skills.
• Demonstrate ability to communicate effectively with both technical and non-technical partners.
• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
• Hands-on experience in Incident and problem management

Required Qualification :

• Production support experience
• Strong automation skills.
• Work with stakeholders to identify problems, suggest solution and implement improvements
• Ability to communicate well to other members across the verticals.
• Willing to work in shifts and on weekends.
• 5 days a week not necessarily Monday to Friday.

Required Technical Skills -

• Hands on experience with Unix and Shell Scripting
• Hands on experience with Database (Oracle & Teradata)
• Hands on experience in Hadoop
• Experience in ETL tool - Informatica.
• Experience in monitoring tools like ITRS Geneous, Splunk
• Experience in Job scheduling tools like Autosys.
• Aware of ITIL concepts like Incident and Problem Management

Desired Qualification :

• Ability to troubleshoot issues and perform RCA at a short interval.
• Ability to think out of box and provide inn votive solutions.
• Ability to work independently and take up ownership of tasks.
• Strong analytical and problem solving skills
• Good verbal and written communication skills.

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation

Shift:
1st shift (United States of America)

Hours Per Week:
40