Program Monitor: Fitchburg, Ma

Job Description

Location:

Fitchburg Community Justice Support Center
Worcester County Sheriff's Office
133 Prichard Street
Fitchburg, MA 01420

Summary

The program monitor is responsible for the overall supervision and monitoring of clients in all phases of daily routines including breaks while at the Worcester County Sheriff's Office (WCSO) Community Justice Support Centers (CJSC). The monitor is responsible for assisting clients in securing property in lockers when attending groups, monitoring all education and clinical classes/groups, taking accurate attendance of all clients while in the facility and maintaining accurate communication log entries and visitor records. The monitor should be proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or clients. The monitor will work closely with the Principle General Clerk/Office Assistant to attend to front desk responsibilities, such as answering calls, filing, cleaning, assisting with reports, etc. Great opportunity for someone who is interested in starting their career in the Criminal Justice field by joining a supportive WCSO team.

Responsibilities

The monitor is responsible for assisting clients in securing property in lockers when attending groups, monitoring all education and clinical classes/groups, taking accurate attendance of all clients while in the facility and maintaining accurate communication log entries and visitor records.

The monitor should be proficient in utilizing de-escalation techniques in order to prevent crisis situations and will provide support and assistance to all staff and/or clients.

The monitor will work closely with the Principle General Clerk/Office Assistant to attend to front desk responsibilities, such as answering calls, cleaning, assisting with reports, filing, etc.

Supervision over clients only, during daily routines and breaks including daily walk through.

Maintain a work schedule as directed and can be flexible with possible shift changes.

Attend all relevant trainings and facilitate non-CBT groups for clients.

Performs high school equivalency test proctoring within the center.

Provide intake assistance by going over paperwork with clients and making sure all documents are signed and reviewed.

Support the programming staff with scheduling and any other auxiliary tasks to support the goals of the center.

Driving a WCSO issued van or car to transport clients to/from the center.

Maintain confidentiality of personal data.

Procure, track and preserve urine specimens and perform Breathalyzer samples from clients in accordance with prescribed policies and procedures.

Accurately report both urine specimens and Breathalyzer sample test results.

Maintain accurate and reliable drug and alcohol testing records.

Maintain and secure equipment for drug and alcohol collection.

Train and monitor assigned staff persons and/or student interns of daily duties.

Work with CJSC staff and Probation Officers to ensure a positive flow of information.

Attend all scheduled meetings and present accurate accounts and information of CJSC drug and alcohol collecting/testing at said meeting.

Complete all documents during the shift, including but not limited to, log entries and special reports.

Perform any duties and tasks assigned by supervisors, and related work as required.

Works under the direct supervision of the CJSC Program Director and Assistant Program Director who provides instruction and guidance, assigns work, and reviews performance through oral and written reports.

Qualifications

Qualifications

Possess knowledge of the requisite policies and procedures associated with the collection of urine specimens.

The ability to communicate effectively with people in a direct, clear and professional manner.

General knowledge about the purpose of a community safety facility; understanding of the goals and objectives of a community correction program and a general familiarity with the court systems.

Ability to communicate respectfully and professionally with clients in an empathic way.

Proven verbal and written communication skills.

Experience working with the justice-involved population with diverse backgrounds.

Working knowledge of Google Suite, Microsoft Excel and Word.

Some physical effort demanded when performing testing functions under typical office conditions in a correctional setting.

Must have visual and auditory acuity in order to maintain security of the center.

Must possess an active driver's license and be able to drive/transport individuals using the WCSO van/car.

Frequently required to sit, stand, talk and hear.

Additional Qualifications and Requirements

Must be able to work some evenings and cover additional shifts as needed.

The preferred candidate will share the WCSO CJSC's mission/vision and will work to support the development of a positive teamwork environment.

Experience/Education Requirements

Associate's Degree from an accredited college or university; or high school diploma and minimum of four (4) years of experience in social service, security, or related field. Demonstrated ability to exercise courtesy, respect, and professionalism in interpersonal communication with public and clients.