Project Manager, Web & CRM

Job Posting

Project Manager, Web CRM

Benefit Cosmetics

Calling all rule-breakers, innovators fun-loving self-starters! Are you smart, sassy scrappy? Do you love to laugh out loud? You're just what we're lookin' for, Gorgeous!

We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars 6,000 trained service experts worldwide. At Benefit, we believelaughter is the best cosmetic, because when we're laughing having fun, that's when we're our most beautiful. We're known to work smart laugh hard. Sound like you? You've come to the right place!

You're sooo Benefit!

The Project Manager will lead various digital projects with a strong focus on web/ecommerce enhancements, CRM, and innovation. They will work closely with stakeholders to define project scope and plans, serve as a key point person on 3rd party vendor evaluations and contracts, plan and track necessary resources and budget, and guide project teams to deliver quality, on time, and on budget solutions through effective communications, risk management, and day-to-day oversight of projects.

What You'll Do:

• Lead E-com Digital team in scoping estimating new project efforts; develop, oversee and share out comprehensive project plans.
• Lead key digital innovation web initiatives (ie. Brow Try On build evolution, ecommerce re-platform, CRM initiatives) to on time, on budget, successful implementations for our brand, including resource management, milestone tracking, risk assessment and project plan development.
• Lead evaluation of new existing vendor's capabilities for projects when applicable. Serve as point person for RFP process when new vendors are required.
• Negotiate SOWs, contracts, and business terms with key vendors, with support from Legal and Purchasing.
• Oversee resource forecasting for innovation and web enhancement projects.
• Identify PM process improvements and assist the team in putting in place processes, tools, and documentation that allow us to scale our operations as our digital footprint grows.
• Communicate status updates, schedules action items for both quarterly innovation projects and ongoing site releases, to keep the team focused on delivering results and ensure markets and Global Digital stakeholders have visibility into key project activities.

Qualifications:

• 5+ years previous experience in web/mobile or ecommerce (experience managing multi-lingual, multi-national sites a plus).
• Previous experience managing technical or data-heavy projects or web site releases at a consumer facing or tech company desired
• Proven track record of getting things done and done well as demonstrated by the projects you've shepherded to delivery
• Strong intuitive grasp of customers, with the ability to translate into the site experience.
• Our ideal candidate is someone who has a proven track record of delivering complex projects with many dependencies and work streams.
• Ability to work independently and drive schedules and dates, as well as a facility for working on highly collaborative projects with a wide range of contributors (designers, project managers, developers, QA, business leaders).
• Meticulous/thorough with details and incredibly organized. Must be proactive in retrieving and following up on all assets necessary to get job done on time and with quality, able to identify requirements to execute tasks.

Schedule:

• Hybrid - requires onsite presence weekly

The target salary range for this position is $90,000 - $120,000. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.