QA Manager

Company Description

About IAG Tech
IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia. 
Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.
Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values
At IAG Tech we share common values to help us create the right culture to underpin our thriving community:
Innovation | we value identifying new ways of using technology to solve business challenges
Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues
Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability 
Transparency | we value honesty and integrity and always share the reality in a manner the business understands
Agility | we value responsiveness, speed and flexibility in everything we do
We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

What you will do

As a QA Manager, you will oversee all QA Engineers in the organization through QA Leads. Your responsibilities will include:

• Planning and implementing improvements to the QA model.
• Creating documentation for standardized processes.
• Ensuring the test plan is correctly implemented across the organization.
• Creating and communicating dashboard metrics and KPIs to measure the performance of the QA function globally.
• Regularly following up with QA Leads on their status and working with them to ensure quality in their respective products.

What we expect from you

QA Manager plays a crucial role in ensuring the quality of software products. You are responsible for overseeing the entire quality assurance process, from planning to implementation. This includes developing QA policies and procedures, managing QA teams, and coordinating with other departments to ensure that quality standards are met.

QA Managers work closely with product managers, solution architects, and technical leads to identify potential issues and implement solutions. They also play a key role in risk management, as they are responsible for identifying and mitigating risks related to software quality.

In addition to technical skills, QA Managers need strong leadership and communication skills. You must be able to effectively manage a team and communicate with various stakeholders, including senior management and internal business clients.

You focus as QA Manager is on strategic planning and coordination, and coordinate them through QA Leads in product teams. You will be responsible for ensuring that quality standards are met across the organization and that QA processes are efficient and effective.

• Strong leadership skills to manage and mentor QA Leads and their teams.
• Extensive experience in quality assurance, including knowledge of QA methodologies and processes.
• Ability to create and implement strategic plans to improve QA processes and procedures.
• Strong communication skills to effectively convey information across different levels of the organization.
• Proficiency in using tools to track and report on key QA metrics.

How you will work

As a QA Manager at Iberia, you will oversee the quality assurance process across multiple teams, ensuring that testing strategies align with company standards and objectives. You will be responsible for:

• Methodology
  • Agile (Scrum)
• Skills
  • Overseeing the implementation of Unit, Integration, Acceptance, and e2e tests following the testing pyramid
  • Coordinating performance and load testing efforts
  • Guiding synthetic and exploratory/manual testing processes
  • Ensuring code quality through tools like Sonar, linter, and library dependency management
  • Reviewing and improving CI/CD pipelines
  • Overseeing application observability and security measures
  • We value additional skills and experiences, such as side projects, knowledge of other tech stacks, and hidden skills.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in software engineering, with a strong understanding of software development methodologies and practices.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Strong problem-solving and decision-making abilities, with a focus on delivering high-quality results.
• Ability to manage multiple product initiatives and priorities in a fast-paced and dynamic environment.
• Familiarity with agile development methodologies and tools.

Additional Information

Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.