QA Specialist - Complaints

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: QA Specialist - Complaints
Location: Uppsala, Sweden (onsite)

Job Description
Join us in this dynamic role as a QA Specialist - Complaints! Be a key player in our journey of growth and excellence, handling technical complaints for our innovative medical device and pharmaceutical products. As part of a collaborative and supportive team, you will directly impact the quality of life for our customers by ensuring the highest standards of product performance.

Key Responsibilities

• Investigate technical complaints for medical device and pharmaceutical products, ensuring timely and thorough resolution.

• Review and evaluate complaint samples related to product issues to identify root causes and potential improvements.

• Coordinate investigations, implement corrective and preventive actions (CAPAs), and follow up on their effectiveness.

• Trend and analyse complaint data, preparing detailed presentations and reports for internal and external stakeholders.

• Collaborate with cross-functional teams, including production, quality control, and regulatory, to ensure compliance and drive continuous improvement.

• Support quality assurance activities aligned with standards like ISO 13485, QSR 21 CFR 820, GMP, and other relevant regulations.

• Drive enhancements in technical complaint handling processes to ensure optimal efficiency and compliance.

Skills & Qualifications

• Bachelor’s degree or equivalent experience in a relevant field (e.g., life sciences, engineering).

• Some years of experience in the life science industry, preferably in quality assurance, production, or quality control.

• Strong understanding of GMP principles and quality standards such as ISO 13485 or QSR.

• Proven ability to document investigations and handle technical complaint processes effectively.

• Proficiency in Swedish and English, both written and spoken.

• Analytical mindset with excellent problem-solving and organizational skills.

What we offer in return
You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

As Galderma’s Global Center of Excellence for Aesthetics we have in Uppsala a unique edge as we have on our site the whole product chain from research and development to production and marketing. Here our nearly 600 employees work on our world leading brands such as Restylane, Azzalure and Sculptra.

We are offering you the opportunity to work in an exciting, international environment where both professional and personal development is encouraged. We are based in modern offices and located just by the river (Fyrisån) in Uppsala only a 10 minute bike ride from Uppsala Central Station.

Next steps
We welcome your application via our company website CAREERS | Galderma. If you are currently an employee of Galderma, we welcome your application via our internal career site via Workday. Apply as soon as possible though no later than the 13th of January 2025. The selection process is ongoing and the role may be filled prior the last application date.

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager 

• The final step is a panel conversation with the extended team

Our people make a difference 

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.