Quality Operations Team Lead - Short Video; Trust and Safety

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

About the team:
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Due to the growth and fast growth of TikTok and thus also the LIVE team we are now seeking a new Team Leader who will join our growing team that is focused on ensuring the safety of our platform.

Responsibilities:
- Lead a team of QA Analysts.
- Work closely with the Operation Team in order to provide feedback on quality.
- Responsible for monitoring international content quality to ensure community ecological security.
- Through data analysis, provide solutions to problems & handle necessary escalation, and form quality inspection reports.
- Work closely & hand in hand with other departments to respond immediately to relevant operation's needs.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
- Responsible for localising working processes and strategies, solve content concerns for local users with cross-functional teams, such as content operations, product, engineering, legal and public relations teams

Qualifications

Minimum Qualifications
- 3+ years experience in coaching and/or Team Lead.
- TT Live Project or short video experience.
- Outstanding natural communicator , exceptional verbal, written and communication skills in English.
- In-depth contact with local customs and culture is highly sensitive to social news
- Possess strong learning ability, cross-department communication and collaboration skills
- Able to work under minimal supervision and have strong logic/ common sense related to job nature
- Strong attention to detail and ability to work independently

Preferred Qualifications
- Bachelor's degree or above, short video / Livestream product user.
- Familiar with office software such as Excel, Word, etc; data processing experience and other data analysis capabilities.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.