Regional Brand Home Coordinator

About the role:

The Regional Coordinator is an integral role within the Brand Home as you will be the first point of contact for many of our guests as they start their customer journey. You will be customer focused and passionate about delivering memorable customer experiences. You will ensure operational excellence by supporting the management team with all administrative tasks within your region, across 3 of our Brand Homes (Singleton, Talisker and Clynelish).

The role is based at Singleton Visitor Centre but will require occasionally travel between Talisker and Clynelish so driving licence is a must.

Top Accountabilities

• Responsible for handling Brand Homes mailboxes.
• Co-ordinate and manage site training requirements
• Managing the entry of all bookings to systems including travel trade, B2B, media trip and internal business guests
• Managing purchase to pay processes
• Support Assistants and Regional Brand Home Manager with legislative and corporate compliance admin
• Support Assistant Managers and Regional Brand Home Manager will planned and ad hoc administrative duties

Qualifications and Experience required

• 2+ years' experience in an administrative position
• Possess a friendly, helpful, confident, and engaging personality with the ability to make emotional and human connections
• Excellent communicator, both verbal and written, with the ability to influence at all levels of the organization
• Proficient in Microsoft applications
• Be familiar with customer service standards
• Be guided by a customer-first attitude; ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and important metric management
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Results driven, with a desire to work in a fast-paced environment
• Must have ability to prioritize and plan work activities in a timely and efficient manner
• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
• Possess a friendly, helpful, confident, and engaging personality
• Possess strong digital literacy skills
• Possess strong Emotional Intelligence; ability to make emotional and human connections and build credible working relationships

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance and membership discounts

• Contributory pension scheme

• Competitive annual bonus (dependent on performance)

• Generous holiday allowance

Flexibility is key to our success. From part-time and compressed hours to different locations, our people work flexibly in ways to suit them. Talk to us about what flexibility means to you so that you're supported from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.