Regional Travel Manager

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. 

Job Description

About the Role

As a Regional Travel Manager in the HR function, you will serve as a thought leader, taking the lead in assessing and reshaping our current travel policies and practices. Your primary focus will be on developing and implementing a cutting-edge, intuitive, and self-service travel management program for our employees across the Americas Region. This program aims to minimize manual intervention and paper-based processes, offering our colleagues a seamless, efficient, and cost-effective travel experience while ensuring compliance. 

This hybrid role reports into our Regional People Services Manager and is based out of the New York City Support Office. 

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Thought Leadership: Lead the assessment and transformation of our travel policies and practices based on feedback from various travel personas 

• Travel Coordinators: Manage and provide guidance to the Travel Coordinators for the Region 

• Policy Development: Develop and maintain innovative and comprehensive travel policies and guidelines for colleagues in the United States, Canada, Puerto Rico, Mexico, Colombia, and Ecuador. Ensure these policies align with organizational goals, cost-efficiency, and compliance standards 

• Vendor Relationships: Negotiate and manage relationships with travel agencies, airlines, hotels, rental car companies, and other travel service providers. Secure favorable contracts, discounts, and amenities to optimize travel expenses 

• Continuous Improvement: Continuously assess and optimize the travel program to enhance efficiency, cost-effectiveness, and employee satisfaction. Stay updated about industry trends and best practices in travel management 

• Expense Management: Implement and enforce efficient expense reporting processes related to travel. Collaborate with the finance department to ensure timely and accurate reimbursement of travel expenses 

• Compliance and Risk Management: Ensure compliance with travel-related regulations and internal policies. Implement risk management strategies to address travel-related safety and security concerns 

• Travel Technology: Evaluate, implement, and manage cutting-edge travel technology solutions to streamline booking, expense reporting, and analytics 

• Budget Oversight: Develop and manage the travel budget for the Region. Monitor and report on travel-related expenses and variances 

• Communication and Training: Effectively communicate travel policies and updates to colleagues. Provide training sessions and resources to educate colleagues on travel policies and tools 

• Data-Driven Insights: Generate regular reports on travel expenses, booking patterns, and compliance metrics. Utilize data to identify opportunities for cost savings and process improvements 

• Emergency Response: Collaborate with relevant departments to develop and implement robust emergency response plans for travelers. Ensure colleagues have access to support in case of travel emergencies 

• Travel Reporting: Provide insightful reporting on travel expenses, booking trends, and compliance metrics 

• Travel: Occasionally, travel may be required, both domestic and international 

Qualifications

Who You Are:

• Over 5 years of experience in travel management, particularly within a multinational organization

• Bachelor’s degree in Hospitality, Business, or a related field is preferred 

• Demonstrated ability to secure a positive experience for all travelers through program support and stellar customer service

• Ability to secure favorable terms and agreements with travel vendors, which can lead to cost savings and improved travel experiences 

• Proficiency in analyzing travel data to identify cost-saving opportunities and trends 

• Excellent communication skills, both written and verbal to conveying travel policies, updates, and information to colleagues in a clear and effective manner 

• Experience in managing relationships with travel agencies, airlines, hotels, and other service providers

• Familiarity with travel technology solutions and tools for streamlining travel processes and enhancing the traveler experience 

• Knowledge of travel-related regulations and compliance standards for compliance

• Experience in developing and managing travel budgets to allocate resources effectively and optimize travel-related expenses 

Additional Information

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

• We are an inclusive company where you’re encouraged to be yourself at work

• You will have access to a large global talent community, where career growth and aspirations have no limits

• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community

• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Compensation: salary range is $112,811 - $126,912 annually**

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

EEOC Code: OFM

All your information will be kept confidential according to EEO guidelines.