Remittance Processing Specialist - Mailroom Lead

Essential Functions

• Perform customer service research required to resolve issues timely manner

• Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management

• Create and update processing procedure documents to ensure they are kept up to date and accurate

• Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures

• Balance and reconcile deposits to department reports

• Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit

• Perform inventory control and supply ordering

• Lead workflow and ensure that department procedures and quality goals are met

• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Ability to trouble shoot and escalate system issues to manager as needed

• Ability to serve as a mentor and train team members

• Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook

• Manual dexterity and eye-hand coordination

• Ability to lift and move mail trays weighing up to 15 pounds

• Repetitive hand movement

• Ability to stand for up to 8 hours may be required

Education & Experience

• Associate’s degree in Business Administration or related field, or equivalent combination of education and experience required

• 3+ years of payment processing or related experience in production environment experience required

• Experience coaching and mentoring team members preferred