Rep III - International Customer Service (CO)

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

• POSITION SUMMARY (Resumen de la posición):
  
  Plan and execute shipment orders as well as their administrative execution according to Company's Standard Operating Procedures (SOPs) or any other required standards related to customer. Complete all tasks in a correct, timely and cost-efficient manner in order to fulfil and exceed clients' expectations for them to receive maximum amount of service-quality. (planear y ejecutar los órdenes de embarque así como la ejecución de los requerimientos administrativos de acuerdo a los Procedimientos Operativos Estándar (SOPs) de la Compañía así como cualquier otro requerimiento estandarizado relacionados con clentes. Completar todas las funciones de manera correcta, en tiempo y eficiente para cumplir y exceder las expectativas de los clientes para que reciban el mayor grado de calidad en el servicio.)

PRIMARY DUTIES AND RESPONSIBILITIES (Responsabilidades principales):

Resolve all Customer Inquires related to shipments, packaging, routes, etc.. (Resolver todos los requerimientos relacionados con envios, embalajes, rutas, etc)

Quote to customers, considering local policies and procedures. (Cotizaciones a clientes. siguiendo las politicas y procedimientos locales)

Open Jobs and follow up with clients by telephone, email or internet. Order entry within 4 hours from customer's request, shipment planning, packaging reviewing, temperature controls if apply , Temperature Monitor, Dry Ice replenishment or PCMS's change , routes, etc.) (Abrir y dar seguimiento a las órdenes con clientes por teléfono, correo o internet. Ingresar las ordenes dentro de las 4 hrs desde recibido el requerimiento del cliente, planificación del envío, revisión de embalaje, control de temperatura si aplica, monitor de temperatura, recarga de hielo seco o cambio de pcms )

Start Jobs on TMS, write and follow up notes as needed, including all paperwork 'support in order to obtain the ok to send. (Dar de alta las órdenes en el Sistema TMS, escribir y dar seguimiento a notas según lo necesario, incluyendo toda la documentacion de soporte para obtener el ok to send.)

Select routing according to customers' needs by deciding on a single or combination of transportation type (airplane, car, train etc.), and calculate transit times and shipment prices and /or provide intended flights. (Elegir la ruta adecuada para las necesidades de los clientes, decidiendo entre un transporte único o una combinación de transportes (avión, camioneta, tren, etc.), y calcular los tiempos de tránsito y costos de distribución y/o proporcionar vuelos previstos)

Provide detailed instructions to OPS trough established templates. Make sure the shipment starts in a timely manner according to the preparation and delivery instructions and monitor it during transportation; react flexible to any deviation and solve any issue to guarantee de service is finished according to clients' needs. (Proveer instrucciones detalladas a Operaciones a través de templates establecios. Asegurarse de que las recolecciones se hagan de acuerdo a los tiempos establecidos y siguiendo las instrucciones de preparación y entrega, así como monitorearlos durante el tránsito; actuar de manera flexible a cualquier desviación y resolver cualquier problema con el fin de garantizar que el servicio se complete de acuerdo a las necesidades de los clientes).

Book and pre-advise shipments, continuously check and update notes in TMS and complete Jobs to invoice them. (Reserva y envía preavisos para los embarques en TMS, revisa y actualiza diariamente las notas y cierra las órdenes para su facturación)

Works securely with all pertinent regulations (ADR/DGR/IATA) as well as the relevant laws and ordinances. (trabaja de acuerdo a las regulaciones pertinentes (ADR/DGR/IATA) así como con leyes relevantes)

Advise clients with explanations of services, transport charges, issue or request of necessary documentation for transportation, inform about irregularities/delays, etc. (Dar soporte a los clientes con explicación de servicios, cargos por transportación, expedición o requerimiento de la documentación necesaria para transportación, informar de irregularidades/retrasos, etc.)

Conduct Job Pricing, including every single extra charges applicable ensuring the costs incurred by our company. Realizar el pricing de cada jobs, colocando cada extracargo que corresponda asegurando los costos incurridos por la empresa

Perform any other duties the employee has been trained for. (Realizar cualquier otra función relacionada para la que esté capacitado).

EXPERIENCE AND EDUCATIONAL REQUIREMENTS (Requerimientos de educación y experiencia):

Degree in International Relations, Transportation or related fields. (Título en Relaciones Internacionales, Transportación o campos relacionados) Full command of English. (Competencia en el idioma Inglés) Excellent interpersonal relationships. (Excelentes relaciones interpersonales) Be able to take initiatives and responsibilities. (Capacidad de tomar la iniciativa y responsabilidades) Computer skills. (Habilidades computacionales)

Conduct Job Pricing, including every single extra charges applicable ensuring the costs incurred by our company. Realizar el pricing de cada jobs, colocando cada extracargo que corresponda asegurando los costos incurridos por la empresa

Perform any other duties the employee has been trained for. (Realizar cualquier otra función relacionada para la que esté capacitado).

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Mandatory:

• Fully graduated Business, Logistics, or International Trade.
• 2-3 years of customer service experience in logistics/ international business, transport shipment
• Intermediate Office and Windows

Desirable:

• Courier Operations and Customs/MOH Regulation knowledge.
• Experience on exports and imports operations of Pharma Industry/Clinical trials, perishables, and cargo air transportation.

Language Skills:

• Mandatory Fluent English Level (speak, read, and write)

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Proactivity
• Energy
• Agility in learning, executing processes and solving problems.
• Analytical documentation skills.
• Sense of urgency
• Polite and kind person
• Dedicated
• Organized
• Attention to detail and care in execution
• Commitment
• Teamwork skills and easy relationship.
• Customer oriented
• Good written and spoken communication skills

What Cencora offers

All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.

Schedule

Full time

Affiliated Companies

Affiliated Companies: World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned