Researcher, mixed methods

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for a UX researcher, with mixed methods to enhance our understanding of user behaviour, needs, preferences market and competitors in our Prague office. If you’re someone who, through your insights, influences the product and marketing strategy and ensures that the product meets our customer needs, we’d love to meet you! 

Your new adventure:

• Collaborate closely with cross-functional teams (product management, design, marketing, engineering) to identify research needs and select the most appropriate research methods
• Plan, design, and execute a range of mixed-method research studies, including qualitative and quantitative methods such as interviews, usability testing, surveys, and analytics
• Analyze the findings of your research and put them into context
• Communicate results and illustrate suggestions in compelling and creative ways to various stakeholders
• Use research findings to identify business and product opportunities, guide the planning and prioritization process in marketing and product teams
• Help establish and maintain a user-centered culture by evangelizing the value of UX research and advocating for the user throughout the product development process

Does this sound like you?

• 3+ years experience in user and/or market research, ideally in consultancy firms, research agencies, large research teams or organizations where research has been critical in facilitating data-driven business decision
• A curious mind that seeks to understand people and processes with a focus on identifying workflows, behaviours, buying decisions and the ins-and-outs of human psychology in the business world
• Interest in and experience executing hands-on, primary research
• Experience translating research findings into strategic narratives
• Experience in quantitative and qualitative research methodologies such as surveys, in-depth interviews, participant observation, and focus groups.
• Good presentation skills, meaning you can deliver actionable insights and make clear recommendations while taking into account the interests and existing knowledge of your audience (designers, product managers, marketers, executive board members, etc.)
• Experience with research tools and software such as SurveyMonkey, Alchemer, UserTesting, Optimal Workshop, Condens etc.
• Familiarity with AI literacy, including the ability to design, evaluate, and integrate AI-driven tools into research workflows while upholding ethical and data privacy standards
• Excellent written and verbal English skills
• A team-oriented personality and the ability to work well with a variety of people from different departments, disciplines and backgrounds
• Ability to work independently and autonomously

Why Pipedrive:

• A value-driven work environment where people come first 
• A lively bunch of colleagues from over 50 different countries, with offices in Prague, Tallinn, Tartu, Lisbon, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• Freedom to execute your ideas with a passionate and motivated team supporting you
• A place in our new and custom-designed Prague office (free sauna included)
• Flexible working hours as long as you’re there for your team members
• Lots of room for personal and career development with internal and external training opportunities
• Competitive salary including all the benefits you’d expect from a great employer (28 days of vacation + 3 well being days, private medical care, meal allowance for each workday in the Prague office, a monthly contribution for sports, books, and entertainment via the Benefitka card, 365-day Prague public transport ticket, paid sick leave days, retirement fund savings and extra vacation days as a tenure benefit) 




Pipedrive is an equal-opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.




#LI-Hybrid #LI-LR2

We’re on the lookout for a UX researcher, with mixed methods to dig deep into customer needs, behaviors, motivations and market opportunities to help us to make better business, go-to-market and product decisions in our Prague office.

If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.