Revenue Recovery Coordinator 1

Job Title: Revenue Recovery Coordinator I 

Job Code: MS0254 

Date Description Created: 9/19/2023 

Job Summary 

Executes all day-to-day Revenue Recovery activities for the Columbia Distribution companies (CKY, CMD, COH, CPA and CGV). Supports and executes Revenue Recovery entry-level, daily operations for the Columbia Distribution Companies (CKY, CMD, COH, CPA GGV). Provides internal and external communication for customer account resolution. 

Principle Duties & Responsibilities 

• Monitors assigned workload to ensure all items are completed timely and/or by deadline, notifies leadership of unfinished tasks, and seeks additional work as assignments are completed. 

• Investigates and problem solves collection issues on high-risk Customer Account Billing (CAB) accounts and monthly/daily exception reports. 

• Takes appropriate action and follow-through until issues are resolved on high-risk CAB accounts. 

• Processes and reconciles collection agency payments, reports, and daily memos. 

• Responds to credit and collection inquiries from internal and external stakeholders. 

• Processes DIS reports related to active and final delinquent CAB accounts. 

• Completes clerical and back-office process steps for bankruptcies, credits on final with matching actives accounts, Percentage Income Payment Plan (PIPP) resets, guarantor agreements, investigation of non-compliance warnings, debit & credit refunds, non-sufficient fund checks, cash transfer of funds, affidavit investigations, coding of accounts for judgment/legal approval, invoicing for outside collection agencies, monitoring of customer payment plans, credit delays, deposits, and processing of Revenue Recovery e-mails. 

• Works with internal and external partners to resolve complex collection issues and increase collection effectiveness. 

• Other duties as assigned including cross functional training and work assignments in other Meter to Cash functions. 

Required Qualifications for Position 

• High School Diploma or equivalent.  

• Mainframe (Distribution Information System – DIS) knowledge and experience with similar customer information systems that are used to support Revenue Recovery functions (i.e., NeuAnalytics, Accurint, Catalyst, Pacer, etc.). 

• Demonstrated excellent customer service skills, with both internal and external stakeholders. 

• Proficiency in Office 365 products.  

• Ability to work across departments collaboratively and in a team environment. 

• Excellent verbal and written communication skills. 

• Ability to meet deadlines and produce accurate and timely work. 

Preferred Additional Qualifications for Position  

• Associate’s degree in Accounting or Business, or related work experience 

• Two (2) years of experience with Collection processes, or equivalent knowledge. 

• Advanced knowledge of DIS. 

• Advanced knowledge of commission rules and regulations regarding billing and credit and collection practices for the Columbia Distribution companies. 

• DIS, CAB and Misc. Revenue Account (MRA) adjustment experience. 

Disclaimer 

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. 

Inclusion and Diversity: 

• Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. 

• Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds. 

• Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment/ 

Safety: 

• Promote a safe work environment by actively participating in all aspects of our employee safety program.  

• Report any unsafe conditions and take actions to prevent personal injuries.  

• Support our interdependent safety culture by ensuring the safety of your co-workers.  

• Stay focused on the task at hand and promote productivity through good work habits.