Salesforce Consultant

Salesforce Consultant

Zennify is looking for a Consultant to join our team! You will work alongside project team members to ensure requirements, user stories and testing meet client and team expectations. Your main tasks will include performing detailed requirements analysis, documenting processes, writing user stories and test criteria, and supporting test and training execution. You will work closely with all team members, including project managers, architects and developers. The ideal candidate should possess a passion for problem-solving, details and analysis to help teams and clients succeed.

Primary Responsibilities 

• Coordinate, lead & facilitate client refinement sessions to generate & clarify requirements
• Complete Train the Trainer & Functional Knowledge Transfer activities
• Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
• Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
• Effectively translate and communicate customer user stories to other project team participants in order to support team implementation activities 
• Create business process flows, use cases, user stories and acceptance criteria.

• Support, prep and lead sprint demos to showcase build activities to the client and facilitate feedback discussions

• Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
• Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
• Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution 
• Create project documentation as required
• Manage UAT processes with client & team members
• Ability to perform configuration in permissions, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards & reports, user permissions & other Salesforce components as related to configuration
• Understand & participate in troubleshooting Salesforce flows 
• Contribute to a collaborative team environment through internal knowledge sharing and skill development 

Required Qualifications

• Salesforce Administrator Certification
• At least two years experience in a relationship based, customer facing role 
• Good communication skills, both verbal and written 
• Aptitude for prioritization and multitasking in a deadline driven environment
• Experience working in a collaborative team environment
• Strong problem solving and critical-thinking skills
• Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
• Understanding of cloud technologies and ability to grow skill set aligned to Salesforce platform capabilities, including but not limited to: Sales Cloud, Service Cloud, FSC, Experience Cloud, testing and testing methodologies, data models and data migration processes and technologies
• Is comfortable with the overuse of GIFs on Slack (no, seriously, we send a lot of GIFs)

Preferred Qualifications

• Salesforce Partner Certification (i.e. sales cloud, service cloud)
• Understanding of all phases of the application development life cycle and understand the SDLC
• Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
• Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks
• Familiarity with cloud based, enterprise level packaged applications 

NOT in Scope of Responsibilities

• Does not oversee design functions but may participate in design solutions
• Does not create, modify and test coding that allow the computer applications to run 
• Does not program, develop programs or oversee computer programming
• Does not create front-end elements of a software, application or website
• Does not develop, create or modify general applications software or specialized utility programs 
• Does not develop software solutions 

Qualities of the Ideal Candidate

• Thrives in a team-based, high energy and fast-paced environment.
• Service-oriented and innately driven to produce outstanding customer satisfaction and results.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies. 
• Team player that works well in collaborative and matrix management situations
• Highly organized and detail oriented
• Excellent verbal and written communication skills

• Enjoys discovering, learning about and implementing new technologies
• Analytical and prone to logically and methodically work through problems
• Possess a sense of urgency with strong organizational and follow-up skills. 
• Ability to develop relationships with new people in a professional environment 
• A team player with a positive demeanor with good interpersonal skills with respect to internal and external interactions and relationships.
• Ability to meet travel requirements, when applicable (potential for up to 20% travel)
• A desire to proactively contribute to, and enhance, team outputs
• Be a nerd. No, seriously, we are all a little nerdy here. If nerding out can both excite you and put you at ease, you’re in good company.