SEMCO - Billing Analyst

Job Description

SEMCO - Billing Analyst

Position Summary

SEMCO is seeking a Billing Analyst for our Customer Accounting team! Reporting to the Manager, Billing & Payment, the Billing Analyst is responsible for managing billing activities related to Transportation and Gas Customer Choice. This role is pivotal in validating daily readings along with the management of pool and supplier accounts in SEMCO's gas nomination and billing system. The Billing Analyst also collaborates with various departments to maintain accurate data and billing practices for customer accounts, directly contributing to the company's operational efficiency and customer satisfaction.

This position is essential for driving process improvements, ensuring system reliability, supporting regulatory compliance, and enhancing the overall customer experience. If you are ready for an exciting new challenge, apply today!
Tasks and Responsibilities

• Billing Process Analysis: Analyze key billing processes to enhance the customer experience and continuously improve the webPipeline and enQuesta billing systems.
• Manage the PowerSpring Application: Oversees daily readings and manage the integration with webPipeline.
• Billing Verification: Verify billing (usage/rates and special charges, including special contracts).
• Cross-Functional Collaboration: Work closely with internal departments such as Gas Control, Operations, Marketing and Business Applications to ensure seamless billing operations and address any issues that arise.
• Process Improvement & Project Management: Drive and support process improvements and provide project management support for webPipeline and other customer service-related projects.
• Change Management: Submit new change requests and enhancements to the Business Applications team, drive the requirements, and perform post-deployment testing and quality assurance.
• Collections: Work closely with the Key Account Executives to resolve billing disputes quickly, ensuring that any discrepancies are addressed and corrected.
• Compliance & Audit Support: Ensure all billing activities comply with regulatory requirements and SOX controls. Support internal and external audits as needed.
• Data Analysis & Reporting: Analyze billing data to identify trends, discrepancies, and opportunities for improvement. Generate regular reports and performance metrics.
• Data Requests: Support and compile internal and external data requests, as required.
• Policy Maintenance: Maintain and update policies and procedures for responsible areas.
• Job Scheduling: Manage daily job scheduling for various batch processes including billing, penalty assessment, cash uploads, etc.)
• Third Party Damage Billings: Review and maintain records associated with third-party damages; ensure timely and accurate billings to support revenue recovery.

Qualifications, Skills and Abilities

• Bachelor’s degree in business, statistics, finance, economics, engineering or a related field OR high school diploma with an additional 4 years of the required experience OR an associate's degree with an additional 2 years of required experience.
• Minimum 3 to 5 years of experience with related technologies/tools and working knowledge of enterprise financial and billing systems
• Strong technical and business background with emphasis on analytical skills, with the ability to logically analyze and solve business problems.
• Proven ability to establish rapport and effective working relationships with stakeholders.
• Demonstrated ability to effectively communicate verbally and in writing to diverse audiences.
• Strong Microsoft Office skills, including Excel, to share, retrieve, research and present business information.

The estimated annual salary for this role is between $27.64 per hour to $34.62 per hour, based on qualifications, experience, and education. SEMCO Energy is proud to also provide a comprehensive benefits package including health insurance, retirement plans, savings plans, and paid time off.

To learn more about SEMCO Energy, please visit www.semcoenergygas.com or www.altagas.ca.

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.