Senior Customer Success Manager:

About Augmedix:

Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.

Augmedix is on a mission to help clinicians and patients form a human connection at the point of care with unobtrusive technology. Augmedix’s proprietary Notebuilder Platform extracts relevant data from natural clinician-patient conversations and converts that data into medical notes in real time, which are seamlessly transferred to the EHR. The company’s platform uses automatic speech recognition, natural language processing, including large language models, and medical documentation specialists to generate accurate and timely medical notes.

Leveraging this platform, Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout and increasing both clinician and patient satisfaction. Augmedix is also leading the revolution in transforming point-of-care information into valuable structured data that can drive lower revenue cycle management costs, higher reimbursement levels and deliver important clinical feedback to the point of care.

About the Role: 

The Senior Customer Success Manager is responsible for ensuring the enterprise account is delighted by the experience with Augmedix. You’ll play a key role in defining our Customer Success Management strategy, cultivating relationships with key executive stakeholders across Augmedix’s largest customers and executing on expansion opportunities that drive meaningful revenue growth for the company. You are a leader who has built and scaled account teams to support meaningful growth across an enterprise account.

Responsibilities:

• As Senior Customer Success Manager, you will manage a high performing team of Customer Success Managers and serve as the executive to the strategic enterprise
• You will be accountable for your account’s ambitious revenue growth targets and will ensure you manage your Customer Success Manager(s) to meet and exceed those revenue growth targets
• You will leverage existing relationships with C-level executives. You will be developing new relationships with business unit leaders to understand their unique company challenges and to influence their perspective of Augmedix solutions
• Build and deepen executive relationships with enterprise customers, and bring to Augmedix your mature C-level relationships to help us grow into new care settings, service lines, and markets within the enterprise health system. You will influence long-term strategic direction across our enterprise health system partnership, while serving as a key business partner across Augmedix to make sure cross functional teams align behind our client’s strategic partnership roadmap
• Present to C-level executives in corporate and at the site/market leadership levels
• Lead account strategy in generating and developing business growth opportunities, working collaboratively with your Customer Success Managers to optimize their growth opportunities, while ensuring projects and programs run smoothly with support from a dotted line Program Manager
• Demonstrated experience with large complex commercial and legal facilitations, working with Procurement, Legal, and Business teams
• Understand the enterprise technology footprint, strategic growth plans and business drivers, technology strategy, and competitive landscape
• Drive business development, forecast accurately, and achieve strategic goals by leading the enterprise through the entire business cycle

Requirements:

• 8+ years of enterprise experience in quota carrying software sales and/or account management at an enterprise B2B software company 
• Based in Nashville area 
• Historical track record of successfully leading and scaling enterprise accounts
• Strong people manager, coach, and mentor, who can guide the team in developing consultative account management and sales skills
• Significant experience in pipeline management and successful execution against significant revenue targets involving large and complex enterprise accounts
• Strong relationship skills, high EQ, and a long term, partnership-oriented mindset
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels
• Passion for Augmedix’s mission and the health systems and doctors we service
• Healthcare technology experience desired
• Travel requirements of 40% 

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.