Senior Customer Success Manager - French Speaker (Hybrid Remote Policy)

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €142M ARR in 2023 (40% growth year on year) and has close to 1,000 employees globally.

Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. Their objectives: Adoption, Satisfaction, Growth, Retention!

As a Customer Success Manager, you will :

• Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
• Identify development and growth opportunities within the portfolio
• Be able to position Brevo's value proposition to our customers through best practices sharing, demo, and marketing expertise
• Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
• Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth
• Be the voice of the customer to the Product and Marketing teams
• Adopt a data-driven approach in the management of your portfolio

What will contribute to your success :

• Relevant work experience of at least 4 years as a CSM or Marketing Project Manager
• Excellent presentation, written, and oral communication skills in French and English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy 
• Proven track record of sustained target achievement
• Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)
• Proactive, autonomous, and efficient!
• You're a data-driven person as well as a team player

What we offer :

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you!
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation packages for international talents
• ...and more!

Meet us!

• TA video call
• Interview with 2 CSM Team Lead 
• Case study session with the 2 CSM Team Lead 

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.