Senior IT Technical Support Engineer

Job Description

This role is comprised of general IT troubleshooting duties surrounding software, hardware, and cloud technology. We’re looking for talented professionals who want to grow with a company to develop their skills and position, love challenges, push boundaries and are passionate about IT.

Key Responsibilities

• Help lead Helpdesk processes to be more efficient and effective
• Manage day to day Helpdesk ticketing system for US and Canada employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, Windows and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage US and Canada employee onboarding and offboarding

Skills and Experience

• 4+ years of experience working in a help desk environment
• Experience working in Active Directory or similar tool for policy management and configuration
• Laptop troubleshooting with Windows and Mac devices
• Working within a single sign on tool such as Okta or similar
• Experience with network equipment such as routers, switches, access points
• Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Experience with MDM solutions but not required
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board