Senior Manager, Digital Experience

Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high quality, exciting 5-star products that make life easier. We thrive on passion and innovation, and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.

Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love.  As we continue to grow, we are excited to add a Senior Manager, Digital Experience to our US DTC team, reporting to the Director, Digital Experience. 

OVERVIEW:

We are seeking an innovative and strategic-minded Senior Manager of Digital Experience to drive our organization's digital initiatives forward and enhance SharkNinja’s online presence. The successful candidate will be responsible for crafting an exceptional digital journey for our customers, ensuring seamless user experiences across all digital touchpoints, and driving digital transformation efforts.  

Here are some of the EXCITING things you’ll get to do:

• Strategy Development: Support the development and drive the execution of a comprehensive digital experience strategy aligned with the company's overall goals, ensuring a customer-centric approach and continuous improvement.
• User-Centric Design: Lead the design and implementation of user-centered digital experiences, ensuring consistency, accessibility, and ease of use across web, mobile, and other digital platforms.
• Web Operations: Lead the management and publishing of SharkNinja’s web content with the team of Digital Experience Specialists.
• Cross-Functional Collaboration: Collaborate closely with design, development, marketing, and product teams to integrate digital experiences into product roadmaps and marketing campaigns.
• Data-Driven Insights: Utilize analytics and user feedback to assess the effectiveness of digital experiences, identifying opportunities for optimization and delivering data-driven recommendations.
• Technological Innovation: Stay up-to-date with emerging digital trends and technologies, leveraging them to drive innovation and enhance digital interactions.
• Team Leadership: Manage and mentor a team of digital experience professionals, providing guidance, performance feedback, and fostering a culture of creativity and excellence.
• Vendor Management: Oversee relationships with external agencies and vendors, ensuring delivery of high-quality digital solutions.
• Project Management: Lead digital projects from inception to completion, ensuring timelines, budgets, and quality standards are met.
• Stakeholder Communication: Effectively communicate digital strategy, progress, and results to senior leadership and stakeholders, advocating for the importance of digital experience.

ATTRIBUTES & SKILLS:

• Bachelor's degree in Digital Marketing, User Experience (UX) Design, Business, or related field. Master's degree is a plus.
• Proven experience (4+ years) in a senior digital experience role, with a track record of successful strategy development and execution.
• Strong background in user experience design principles, digital technologies, and emerging trends.
• Exceptional leadership skills with a demonstrated ability to motivate, manage, and develop cross-functional teams.
• Proficiency in data analysis and interpretation to drive informed decision-making.
• Excellent communication and interpersonal abilities, with the capacity to collaborate effectively across departments.
• Project management expertise with the ability to manage multiple initiatives simultaneously.
• Results-oriented mindset with a focus on continuous improvement and innovation.

At SharkNinja, Diversity, Equity, and Inclusion is vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

• YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET
• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT”

Explore SharkNinja on our social channels:

Instagram

LinkedIn

SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by state or federal law. SharkNinja will consider reasonable accommodations consistent with federal, state, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture.

YOUR ROLE in DIVERSIFYING 

• As a corporate citizen, learn and support SharkNinja’s Diversity, Equity & Inclusion strategy
• Be an Ally, find internal Champions
• Explore SharkNinja’s Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities
• Participate in employee engagement surveys and respond as openly and honestly as possible
• Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues
• Treat people in a way they wish to be treated rather than the way you wish to be treated

LOCATION: Needham 2-3+ days per week onsite required  

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET 

• Leads us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Using your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE,”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT.” 

SharkNinja is voted 2022 Best Places to Work in Boston and 100 Best Large Companies to Work For. As a subsidiary of JS Global Lifestyle Company Limited (Hong Kong: 1691), a leader in small household appliance innovation, we are ranked in the top three for the 'Best ESG Management Company' in consumer necessities sector by leading international financial magazine, Institutional Investor, in June 2022.  We strive to get smarter and are dedicated to integrating DEI in our processes, practices and policies. Some of our benefits include 4 Global DEI subcommittees, 8 Affinity Groups, 5 Business Resource Groups, Cultural Celebrations, Summer Half Day Fridays, Volunteer Impact Day/Activities, Mentorship & Coaching Programs more. Plus your first SharkNinja product is on us and you can enjoy discounted products throughout the year.

Explore SharkNinja on our social channels:

• https://www.instagram.com/lifeatsharkninja/
• https://www.linkedin.com/feed/update/urn:li:activity:6853352489299804160