Senior Manager (Operations), Privileged Access Management

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Position Description:

The IT Operations Manager for Enterprise Access Management (EAM) team would be responsible for managing a team of Privileged Access (PAM) Security Engineers within a large, complex, global security environment. This individual is responsible for governance and operations support of Privileged Access solutions. This individual will consult with other teams such as ISRM architecture, SOC operations, Information Security & Risk Management, Risk and Controls Group, and other application team leaders to support overall Information Security policies and compliance.

Areas of Responsibilities:

• Leading a diverse on-site and remote team that is responsible for the support of the Privileged Access Management platform.
• Work with internal and external auditors providing information as required for compliance.
• Help develop and drive short term and longer term PAM strategy and roadmap.
• Utilize effective people leadership and influencing skills to successfully deploy PAM solutions and meet overall ISRM mission.
• Establish, document, and communicate PAM services, capabilities, policies, and procedures to key stakeholders.
• Drive velocity and improve efficiencies in delivering PAM solutions driving adoption.
• Stay abreast on latest technology and industry trends, threat and solution landscape and update peers and management accordingly.
• Work with MSPs, contractors and vendors for services and licenses partnering with appropriate teams.
• Help define or refine platform KPI's are met and ensure potential violations are addressed ahead of time.
• Oversee change management by ensuring plans are complete and submitted on time, then following up on issues encountered with maintenances to better the process.
• Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.
• Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity.

Qualifications and Critical Skills:

• Demonstrated operational support experience (including budget, structure, schedule, and staffing).
• Experience leading the delivery of functionality and services on time, within budget while still meeting business needs.
• Experience in managing, implementing, and maintaining Privileged Access Tooling
• 10+ years overall IT experience
• 3+ years of leadership experience

Additional Knowledge & Skills:

• Knowledge of Privileged Access Tools is strongly preferred.
• Strong, proven critical thinking skills and ability to identify, analyze, and resolve problems, driving solutions through to completion.
• Proficient in analyzing requirements, resource estimation, and allocation.
• Excellent in team leadership and team-based critical thinking skills.
• Excellent interpersonal and oral, written communication skills.
• Ability to translate complex technical information across all levels of the organization.
• Ability to self-manage on tasks and mini-projects or improvement efforts.
• Strong facilitation skills and a clear ability to build strong relationships with business partners at all levels.
• Demonstrated ability to translate business drivers and priorities into security design, policies, and procedures.
• Results driven, and able to collaborate with management and colleagues to share the responsibilities for achieving an end-to-end solution for customers.
• Strong attention to detail which ensures that customer requirements are met and that a high- quality standard is achieved.
• Provide technical perspectives to other architecture functions to ensure that solutions effectively leverage infrastructure capabilities and services and integrate with them.
• Must have excellent initiative, organization, and customer service skills.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$102,700 - $171,100

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected]. Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!