Senior Manager Program Management - IT

With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world. With manufacturing, operations and sales, service, and support functions across the globe, your journey at Tennant can take you places you never expected.

IT Project Office Manager

Organization Summary:

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $1 billion in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing how the world cleans.

Tennant employees work to create a cleaner, safer, healthier world. Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them.

Position Summary

Tennant is looking for a thought and execution leader to mature its PMO.

The role of the Project Office Manager is to help define what we do and how we do it by establishing, implementing, developing, and controlling best practices for project management throughout the IT organization. This includes defining and documenting all policies and processes of project lifecycles to deliver projects according to plan and within budget.

In this position, you will provide oversight and ensure adherence to established best practices by collaborating with Business Relationship Managers and the Enterprise Process Board in the intake of new project requests and the handoff of approved projects to project managers, overseeing gate reviews, evaluating go-live preparedness and maintaining elevated levels of customer-centered support during the hypercare period.

Demand and capacity management is a critical function, forecasting and tracking the availability of people throughout the project life cycle with responsibilities spanning projects and delivery teams globally. Monthly and annual portfolio reporting will be required, based on information collected from project teams, along with oversight on the closure of projects with follow-up reporting.

Management of high-risk, high-visibility projects may be required from time to time.

Additionally, this leader will play an active role in the ERP Modernization program that will move our organization from our current ERP platforms to SAP's S/4 HANA.

Responsibilities

• Define how the scope, goals, and deliverables of IT projects should support business goals in collaboration with senior management.
• Define project success criteria and disseminate them to involved parties throughout the project lifecycle.
• Effectively communicate and manage project expectations to project managers, owners, sponsors, team members, and other stakeholders clearly and concisely.
• Determine frequency and content of status reports from project managers, analyze results, and troubleshoot problem areas/mitigate project risks.

• Forecasting future resource capacity and reporting on existing resource utilization.
• Presenting accurate representations of project progress, health, risks, and ongoing challenges.
• Attending various steering committee and PMO meetings, representing the PMO and project management interests.
• Ensure the completeness and currency of project and portfolio reporting.
• Manage portfolio and project processes to maximize the throughput of selected projects.
• Develop best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics.
• Communicate project management standards and techniques.
• Conduct project reviews and create recommendations to identify successful and unsuccessful project elements.
• Coach, mentor and motivate project team leads.
• Provide coordination and alignment with the Global IT Team on the delivery of services and projects.
• Plan, organize and facilitate Monthly Operating Reviews.

Qualifications:

• 10+ years of direct work experience in an IT project management capacity, including all aspects of process development and execution.
• Strong familiarity with project management software.
• Experience in developing and deploying project best practices, policies, procedures, and processes.
• Demonstrated experience in personnel management.
• Experience with ERP solutions and implementations (SAP experience preferred.)
• Self-starter, able to operate independently and in changing environments.
• Demonstrated experience in effective Change Management.
• Experience managing others directly and/or indirectly through mentoring, coaching and persuasion.

Additional Knowledge & Skills

• Advanced written, oral, and interpersonal communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Strong customer service orientation.
• Ability to research project and portfolio management issues and products as required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to facilitate relations between business groups and technology departments.

Begin your journey with us. Let's reinvent how the world cleans.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.