Senior Partner Success Manager

*Candidates must be based in Atlanta area

Job Description

As a Strategic Partner Success Manager at Tekion, you will work closely with our top enterprise customers, including many of the largest automotive groups in the world. We are looking for individuals with extensive experience in partnering with large, complex enterprise customers. Individuals with backgrounds in management consulting or value consulting are especially welcome to apply. In this role, you will be helping our largest customers effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. Our high-touch customer success managers focus on building and maintaining relationships with critical customer stakeholders. Through this partnership, SMs focus especially on understanding customers' core strategic objectives and documenting the differentiated value they realize through their investments in Tekion.  

At Tekion, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the automotive builds software. What our customers build with Tekion is much more than automotive tech tools, and no team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.  

Key Responsibilities 

• Manage the relationship from start to finish: Ensure you work with our sales team at the start of the sale to understand the customer needs, partner with our implementation teams to oversee the progress of activities leading to a successful launch and check in with our support and Partner Success teams to make sure they are delivering the needed value for the customer to flourish and expand their business.  
• Quantify customer business value: Collaborate with customers to gauge product impact on their operations. Utilize metrics to showcase tangible business value from Tekion, as it relates to customer objectives. 
• Identify and mitigate risk: Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive strong outcomes 
• Promote existing use cases and facilitate adoption: Identify opportunities to expand the utilization of the Tekion platform by advocating for and facilitating the adoption of existing use cases, ensuring maximum value for users.
• Serve as voice of the customer: Represent customer needs internally, translating feedback into actionable insights for product enhancement and increased satisfaction. 
• Manage a diverse book of business: Prioritize your work to effectively manage diverse customer lifecycles, prioritizing tasks based on impact. 

Skills and Experience

• 8+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role within the B2B SaaS sector, with experience in management consultancy also considered advantageous. Automotive retail experience preferred but not required. 
• Experience in quantifying value: Demonstrated ability to measure and communicate the business value delivered to clients, particularly in complex environments with large employee bases.  
• Ability to simplify complex concepts: Skilled at distilling technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions. Excellent verbal and written communication and presentation skills.
• Cross-functional risk mitigation: Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn. 
• Consultative approach: Possess a consultative mindset and the ability to understand and address the unique needs of clients across various industries and lifecycles. Experience in consultancy or value management is a bonus. 
• Thrive by building long-term relationships: Enjoy cultivating enduring partnerships with diverse stakeholders, including business, technical, and executive teams. 
• Execution excellence: Track record of delivering impactful solutions and tangible results for clients, demonstrating a deep commitment to driving customer success. 
• Resourceful problem solver: Exhibit resourcefulness and creativity in resolving challenges, always maintaining a focus on the underlying objectives and motivations.
• Ability to travel to client locations 40-50% of your time.

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

Current Tekion Employees – Please apply via Greenhouse Internal Job Board