Senior Product Manager

Overview

Smartling, a leader in using artificial intelligence to revolutionize translation and localization services, is seeking an experienced Product Manager who can take charge and work with our customers and internal stakeholders to define and build features to optimize work. As a profitable, fast-growing company backed by the prestigious Battery Ventures, we're more than just a business; we're a purpose-driven team dedicated to breaking down language barriers worldwide.

In this role, you will play a pivotal role in driving the development of the Smartling platform. You will work directly with engineering, service and customer teams to build requirements and shape the future of our tools for customers. Join us on our quest to transform how the world’s leading brands create multilingual experiences their customers love. 

You Will

• Be responsible for driving our vision and working with your engineering team to deliver user-friendly features
• Regularly engage with customers, users and internal business stakeholders to surface insights and problem statements to inform the Vendor Experience’s roadmap and vision
• Partner with your engineers and designer to define and finalize feature requirements
• Own, define and execute on your Roadmap - aligning it to the company strategy
• Validate and prioritize all incoming feedback to find features that will help us achieve our vision
• Support our Customer Success and Support teams with any customer questions
• Work with our Documentation and Training team to develop internal and external communication material
• Stay up to date with competitor tools and offerings

You Have

• 5+ years of product management or project leadership experience.
• Technical experience in understanding data tools such as Looker and  MySQL
• Technical experience and a thorough understanding of file types such as JSON, XML, and HTML
• Understanding of Product Design fundamentals and SaaS User Experience patterns
• Ability to clearly and effectively communicate with different stakeholders - connecting with customers, end users, vendors and internal teams
• Experience investigating user problems and needs and translating them to actionable themes that drive towards the Product Vision
• Comfort level making decisions with the knowledge at hand
• Experience partnering closely with design and engineering - getting to know the details of the design and technical solution
• Prior experience in prioritizing features and working with development teams in defining requirements and developing a Roadmap
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member*

Preferred but not required

• Previous experience working with localization software or involvement in localization processes
• Technical knowledge - understanding the development of web apps, both Backend and Frontend

You are

• Systems thinking - you are excited about working with complex interconnected systems
• Curious - you are a lifelong learner - constantly ask questions to dig deeper into use cases and how our technical solution could work
• Visionary - you can clearly articulate a vision for our platform and produce a clear roadmap on how to get there
• Leader - you are ready to lead and inspire teams across multiple departments to deliver on your Vendor vision
• Enthusiastic - you are ready to dig in and be the driving force! - get messy, experiment, and learn from the features you release

You Will Enjoy

• Freedom 🏡  - we are remote-first 
• Growth - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary
• Wellness - company-sponsored Health insurance plan & pension plan with company matching
• Balance - flexible PTO + bank holidays; generous parental leave
• Culture 🤝  - an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral programs and apple equipment

Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.

*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.