Senior Product Manager, Onboarding

About The Role

We’re looking for a product manager to drive our provider onboarding experience to new heights.

As the product manager supporting onboarding, you'll be responsible for building and maintaining a delightful experience that helps providers get started on Headway. You’ll oversee each step of the onboarding process including: the intake experience, getting providers credentialed with insurance companies, and ultimately taking their first appointment. You will be responsible for helping to develop a strategy for this pod, create a multi-year roadmap, and collaborate with a talented cross-functional team across sales, operations, engineering, design, and data to learn from early experiments and deliver results at scale. 

What you’ll do at Headway:

• Craft delightful, data-driven product experiences to ensure our providers can get started on Headway easily & efficiently.
• Evolve & expand the strategy for how we can add value to the provider onboarding experience as we continue to scale our products to new states and improve insurance company coverage.
• Work closely with design, engineering, data, ops and other cross-functional partners to learn quickly and ship quickly.
• Deeply understand and embody the voice of our providers.

You’ll be great for this role if you:

• 1 -> 100+ product experience: You have 5+ years of experience improving and iterating on product experiences that customers love.
• Data and results driven: You are a master at digging into data, defining clear goals, running toward them & bringing your team along the way.
• Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude.
• Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them.
• Appreciate quality: You have an exceptionally high bar for building incredible experiences.

Compensation and Benefits:

• Salary information is based on a single salary target per role:
• The starting salary for Senior Product Manager, Onboarding is $200,000.

• Benefits offered include:
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

#LI-RJ1