Senior Product Manager, Retention & Renewals

Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, Inkitt discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its Galatea app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into GalateaTV is only the beginning of our journey to becoming the next-gen entertainment powerhouse.

What You’ll Do:

• Create and execute comprehensive strategies to improve user retention and increase subscription renewals for our Inkitt, Galatea, and GalateaTV products
• Develop targeted initiatives to retain paying subscribers, optimizing our subscription renewal process and our subscription models to maximize customer lifetime value
• Utilize data-driven insights to understand user behavior, identify churn risks, and implement strategies to boost engagement and reduce attrition
• With a deep understanding of our users’ needs, wishes, and problems, you will work closely with our VP of Product to build a long term roadmap and champion our customers’ needs at all times
• Oversee every step of the product lifecycle, including ideation, strategic planning, tactical initiatives, vision, strategy, roadmap, development, and distribution
• Define metrics and make product and strategic decisions based on A/B testing, experimentation, and user research
• Analyze & report product data from users, stakeholders, and other teams to shape requirements, features, and end products
• Collaborate with key stakeholders across product, engineering, design, analytics, marketing, and more

What You'll Bring:

• 5+ years in product management roles, with a proven track record of managing complex product lifecycles from ideation to launch, with experience in an early-stage startup environment
• Experience in customer engagement and community building 
• Proficiency in SQL and solid understanding of KPIs related to retention, renewals, and user engagement
• Experience in managing the product lifecycle for mobile and web applications within the B2C space
• Startup Hungry: You are proactive; able to thrive in a fast-paced evolving work environment
• Think out of the box: You have experience with identifying various business problems or product flaws by coming up with creative solutions
• Passion for creating and designing useful innovative products
• Empathy: Deeply understand our readers, writers, engineers, designers, business stakeholders
• Location: Onsite in San Francisco, CA

Who We Are Looking For:

• Autonomous
• Bring solutions instead of problems
• Data driven
• Quick to action
• A high functioning workaholic
• Looking for exponential career growth
• Have lots of fun building a generational AI x Entertainment company

What We’ll Offer:

• 401k plan, designed to help you save for the future
• Health benefits tailored to your needs, including medical, dental, and vision coverage
• Professional coaching for everyone
• Team-building events, including our annual Tulum trip
• Unlimited access to our Galatea app and Galatea TV app
• Unlimited budget for self-development books
• Charity donation of your choice at your one year anniversary
• Free lunch in office everyday
• Class Pass membership for US based employee and gym access for Berlin employees
• Dog/cat friendly offices in Berlin and San Francisco

The annual base salary range for this position is $70,000—$360,000 USD. Compensation will be determined by skill level, proficiencies, and experience.

At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply. 

We look forward to hearing from you!

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